Deputy General Manager

4 weeks ago


Hyderabad, Telangana, India Cognizant Technology Solutions Full time

General Manager - R2R

Qualification:

Post Graduate (preferably MBA)

Responsibility:

Business/ Customer:


• Deliver on Financial goals for the business
  • • Manage customer relationships through regular communication with clients through weekly/ monthly reviews.
  • • Discuss operational issues and Critical to Quality (CTQ) delivery and.
  • • Attend customer calls and meetings, proactively flag issues and prevent surprises.
  • • Anticipate & plan for new business & get involved in hiring.
  • • Proactively identify opportunities for additional business with customer.
  • • Manage and resolve escalations and issues raised by customers.
  • • Prepare and report process performance metrics to stakeholders.
  • • Participate in management discussions (Governance discussion, Management forums with customer).
  • • Identify better ways to deliver anticipated customer needs or to deliver existing services that target customers value.
  • • Analyze customer feedback at desired intervals and initiate ways to improve the score.
  • • Identify opportunities for Growth & deliver on growth commitments (number of people).
  • • Identify key cost drivers and ensure they are optimized.
  • • Adopt best practices from other processes/ verticals etc.
  • • Share value addition and best practices across teams.
  • Delivering service that meets/exceeds client expectations, meet Cognizant P&L goals, and build a team of motivated people with strong domain skills, while developing their personal capabilities in the domain of accounting to ensure SLAs are met as agreed for customer satisfaction.

Project / Process:

  • • Ensure proper documentation and knowledge transfer as per project plan and schedule.
  • • Drive team to achieve process SLAs / metrics – productivity and quality targets within the established timelines.
  • • Initiate and deliver on process improvement projects to improve process efficiencies.
  • • Work with support functions to enable infrastructure support to team and ensure zero downtime.
  • • Ensure compliance to the set standards/norms in order to adhere to quality standards and other compliance norms.
  • • Resource utilization and scheduling of end to end work.
  • • Prepare for infrastructure and other growth related requirements.
  • • Plan for resources based on volume projection and current available head count and allocate responsibilities.
  • • Effective forward planning in terms of process delivery, people & client engagement.
  • Knowledge Management Drive Best Practices and implement the same between the projects.

People/Team Management:


• Provide guidance and mentorship to team
  • • Conduct performance appraisals for team members.
  • • Drive knowledge management and continuous up skilling of the team.
  • • Identify training needs for direct reports and ensure domain/developmental trainings needs are met.
  • • Manage attrition through skip level meetings, planning interventions, engagement calendars.
  • • Participate in organizational initiatives such as recruitment drives, training programs etc.
  • • Deliver communication received from senior management to the team members though town halls, team meetings.

Must Have Skills

  • MS Excel
  • MS Office
  • Manufacturing Oper-Manlog

Good To Have Skills

  • Speaking English


  • Hyderabad, Telangana, India ZF Group Full time

    Req ID 69353 Hyderabad, India DGM Real Estate and Facility Management (JD)Qualifications and Experience:Bachelor's degree in Engineering / Master's degree in Business or equivalent professional level experience Minimum years of experience in leading the Integrated facilities management for IT /ITES Tech center sites of MNC companies.Requirement &...


  • Hyderabad, Telangana, India CorroHealth Full time

    Job Summary:Deputy General Manager/Associate Director of HCC Coding is a pivotal role in the healthcare administration structure, focused on leading the Hierarchical Condition Categories (HCC) coding operations. This position demands an expert level of understanding in HCC coding, robust management skills, and a comprehensive grasp of healthcare regulations,...

  • Deputy Manager

    2 weeks ago


    Hyderabad, Telangana, India Schindler Full time

    ID: 75079 We Elevate... You Join Schindler and help us elevate our world: Use your skills to allow megacities to grow. With our elevators and escalators, we keep the urban world moving. Since 1874 Schindler has been a Citymaker with proud reputation for elevating not only buildings, but the well-being of everyone who lives and works in them. People,...


  • Hyderabad, Telangana, India Client of Augmetek Full time

    About the ClientOur client company is part of a conglomerate of enterprises offering a wide array of products and services across multiple industries, including Refrigerant Gases, Renewable Energy, Utility Grade EPC projects, O&M of Solar Power Plants, Solar IPP businesses, Ash Disposal Management, Power Trading, Coal Trading, and Agronomy, among others....


  • Hyderabad, Telangana, India Pharmeasy Full time

    We are looking for DGM South based at Hyderabad Set up the franchising model. Generation & closing leads for franchise sale. Responsible for Expanding the Franchising Network foe the Company and Effectively Managing It. Devising ways to increase the profitability of franchisees. Identifying interested parties, meeting, and convincing them to take...


  • Hyderabad, Telangana, India IDFC FIRST Bank Full time

    Role/ Job Title: Associate / Deputy Manager-Acquisition (Current Account) Function/ Department: Branch Banking Job Purpose: The role entails acquiring new customers for the bank's current and savings accounts. The role involves identifying potential customers, contacting them through various channels, explaining the benefits and features of the...

  • Deputy Editor

    2 weeks ago


    Hyderabad, Telangana, India Sakshi Full time

    Sakshi is a leading Telugu newspaper with 20 editions. In 2007, we were brave to be the first regional news paper, designed in colour and launched simultaneously in 23 editions across Andhra Pradesh and Telangana and Metro cities (Delhi, Mumbai, Bangalore and Chennai).At Sakshi we believe that every challenge is an opportunity to change old paradigms and...


  • Hyderabad, Telangana, India HGS - Hinduja Global Solutions Full time

    About HGSA part of the multi-billion-dollar conglomerate Hinduja Group, HGS is a global leader in business process management (BPM) and optimizing the customer experience lifecycle. We are committed to our mission to innovate, optimize, and grow our clients' business with the perfect balance of technology and people. Our expertise lies in combining...

  • Deputy Manager

    2 weeks ago


    Hyderabad, Telangana, India Trane Technologies Full time

    : · Consultants Coverage and Engagement. · HVAC Contractors interaction and relationships. · Identify opportunities for Applied Products (Chillers), to generate leads/found jobs. · Key Customers Management for the Assigned region. · Managing quality Bids. Responsibilities: · Customers Meeting, discussions, and Finalizations for Orders. ...


  • Hyderabad, Telangana, India Aliens Group Full time

    We are looking for a skillful and enthusiastic Deputy CS to be a part of our Finance and Accounts team who will assist the Company Secretary in carrying out day to day responsibilities for ensuring compliance under the Company's Act 2013 as amended from time to time and other acts in respect of company and its subsidiaries.Key Responsibilities : Assisting...

  • Deputy Manager

    4 weeks ago


    Hyderabad, Telangana, India Trane Technologies Full time

    At Trane Technologies TM and through our businesses including Trane and Thermo King , we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift...

  • Deputy Manager

    1 month ago


    Hyderabad, Telangana, India Trane Technologies Full time

    At Trane Technologies TM and through our businesses including Trane and Thermo King , we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift...

  • D&T Project Manager

    2 weeks ago


    Hyderabad, Telangana, India General Mills Full time

    Position Title D&T Project Manager Function/Group Digital and Technology Location Mumbai Shift Timing Regular Role Reports to Manager - PMO Remote/Hybrid/in-Office Hybrid ABOUT GENERAL MILLS We make food the world loves: 100 brands. In 100 countries. Across six continents. With iconic brands like Cheerios, Pillsbury, Betty...


  • Hyderabad, Telangana, India ZF Group Full time

    Responsibilities Work permits, maintaining high level of Safety in operations Perform analysis and forecasting. Ensure for efficient facility management operations. Oversee security of buildings and grounds and full compliance with corporate security standards. Ensure compliance with all applicable legal regulations, statutory and SEZ compliances....


  • Hyderabad, Telangana, India ZF Group Full time

    ResponsibilitiesWork permits, maintaining high level of Safety in operationsPerform analysis and forecasting. Ensure for efficient facility management operations.Oversee security of buildings and grounds and full compliance with corporate security standards.Ensure compliance with all applicable legal regulations, statutory and SEZ compliances.Maintain good...


  • Hyderabad, Telangana, India Rain Industries Full time

    RAIN is seeking an Assistant Manager / Deputy Manager - FP&A - Controlling to join its Global Shared Services Department.The ideal candidate will prepare annual budgets, monthly forecasts and variance analysis in coordination with business teams as per the management time lines.In this role, you will closely cooperate with local Controlling teams, for data...

  • Deputy Manager

    2 weeks ago


    Hyderabad, Telangana, India PepsiCo Full time

    Overview Support the Sales Capability Manager of India BU/AMESA Sector with key reporting, analysis & coordination of Training & Governance Interventions (Offline & Online) with all units in India BU(COSO)/AMESA Sector. Adding value to the reports suite, this role manages the Online Learning Portals/Learning Management System - LMS (end-to-end) for PepsiCo...

  • Deputy Manager

    2 weeks ago


    Hyderabad, Telangana, India PepsiCo Full time

    OverviewSupport the Sales Capability Manager of India BU/AMESA Sector with key reporting, analysis & coordination of Training & Governance Interventions (Offline & Online) with all units in India BU(COSO)/AMESA Sector. Adding value to the reports suite, this role manages the Online Learning Portals/Learning Management System - LMS (end-to-end) for PepsiCo &...

  • Deputy Manager

    2 weeks ago


    Hyderabad, Telangana, India PepsiCo Full time

    OverviewThis position plays a crucial role in supporting the implementation of all L&D and Talent initiatives within HBS, and occasionally offers support to other GBS locations as needed. The main focus involves conducting data analysis and creating dashboards to generate key insights for continuous enhancement within GBS.This role demands meticulous...

  • Deputy Manager

    2 weeks ago


    Hyderabad, Telangana, India PepsiCo Full time

    Overview This role is responsible for supporting the Asia Bev & GMD Commercial Team with key sales administration activities, including vendor and accruals management, claims processing, trade spend tracking and other ad hoc activities Responsibilities Functional Responsibilities • Manage 3rd party Vendors, ensuring accurate contact/payment...