Sales Operations Team Lead
1 month ago
Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI.
Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide.
To learn more about our company and our award-winning solutions, go to and for more information on Kaseyas culture, please click here: Kaseya Culture.
Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. We have achieved record levels of success being BOLD, being GRITTY, being ACCOUNTABLE.The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers, and the betterment of their careers and long-term financial wealth.
WHAT YOULL DO:
This position is essential to stay embedded with Sales Teams as well as Sales Operations teams.
As a Team Leader, Sales Operations, be the driving force behind empowering employees with the skills they need to excel and achieve goals on Weekly/monthly basis.
In this role, you will be responsible for leading a team of Sales Operations Specialists in the work order process, coordinating with sales teams, and ensuring that customer orders and fulfillment are processed efficiently.
THE SCHEDULE:
This role is full time in office based in our Bangalore, INDIA office.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Collaborating with other departments and upper management to identify business goals
Leadership abilities to delegate tasks and support sales teams and sales operations specialists.
Research, analysis and problem-solving skills to understand sales and consumer data and contribute to Optimized Sales Operations Processes.
Technology skills to use CRM and automation tools in daily processes and act as a point of contact
Collaborate with the team on process improvement initiatives.
Track and execute key metrics, successfully deliver the process initiative and goal achievement for the team.
Investigative skills to identify root causes of errors and inefficiencies to handle escalations effectively.
WHAT YOULL BRING:
Bachelors degree in Business Administration, Finance, Operations Management, or a related field.
Minimum of 2-3 years of experience in Sales, sales operations, business operations, or a similar field.
Experience with leading a team for 1-2 years
Exposure to working with cross-functional teams, including Sales, Billing and Support.
Proficiency in using CRM software (e.g., Salesforce) and other sales operations tools.
Strong analytical skills and the ability to work with datasets to derive insights.
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
Good verbal and written communication skills for reporting findings and making recommendations.
Ability to effectively communicate information to stakeholders at various levels of the organization.
Collaboration skills to work effectively with the broader Sales Operations team, Enablement Manager, and Operations Managers.
Willingness to stay updated on industry best practices and emerging trends in sales operations.
Ability to adapt to changing business needs and environments.
High ethical standards and integrity in handling sensitive information.
Join the Kaseya growth rocket ship and see how we are #ChangingLives
Additional Information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
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