Operations Specialist

1 month ago


Bengaluru, Karnataka, India timesjobs Full time
Operations Specialist

Date:
Aug 6, 2024

Location:
Bangalore, KA, IN

Company:
NTT DATA Services

Req ID: 282646

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Operations Specialist to join our team in Bangalore, Karntaka (IN-KA), India (IN).

Title:
Manager - Senior Manager- Customer Success

Role:
Permanent - Full-Time

Reporting to:
Regional Vice President

Job Location:

INDIA

Job Summary:
Promote retention of customers and enrich customers experience with Apisero brand
Work closely with the client partners (sales) to ensure smooth customer onboarding and manage important timelines of the customers.
Assist in resource planning by getting right skilled developers for the project.

Conduct and manage the steering committee sessions and identify necessary activities to address next steps or concerns to keep the project moving forward successfully.

Communicate to the delivery team the appropriate action items discussed during the steering committee meetings and other client interaction sessions and ensure that the team takes action on those issues.

Conduct a smooth escalation management process and work towards a successful resolution in conjunction with the delivery team.
Manage the relationship with the delivery team and other internal project stakeholders
Inform client of any changes to the project team and preserve relationships and build credibility
Participate in client introduction, kick off, and discovery calls and understand the larger goals, objectives and use cases. Work closely with the client partners (sales) to seamlessly transition the project into implementation.
Update the internal CRM and heatmap files by tracking and closing outstanding tasks associated with the client.

Competency:
Working hours: 4:30 PM to 1:30 AM IST (to engage with US clients). Working hours vary with the location and time zone of the client.
Ability to work remotely i.e., outside the traditional office environment
Proven track record of retaining and growing accounts, customer-centric attitude
Excellent interpersonal, written and verbal communication skills
Proactive, creative and innovative able to contribute new ideas and support the wider team
Flexible, able to work under pressure and to tight deadlines, with a variety of team members and clients concurrently, and on occasions, out of hours

Experience:
4-6 years of experience

Academics:
N/A

Key Stakeholder:
Reports to the Sales and Customer Success leadership on the project progress
Reports to the Sales and Customer Success leadership on any escalations that the delivery team has received from the client
Take stock of the progress of the action items for the delivery team borne out of the steering committee meetings
Liaise with the Resource Management team on resource demand and supply based on the specific project requirements.
Participate in calls with Mulesoft AEs to update them on the project progress and make them aware of any issues and take stock of the tickets raised by the client

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas.

As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers.

We are committed to our clients long-term success. Visit or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law.

We are committed to creating a diverse and inclusive environment for all employees.

If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.


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