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CX Sales and B2B Service

4 months ago

Chennai, Tamil Nadu, India Oracle Full time

Job Description

Oracle Global Services Center(Oracle GSC) is a fast-growing Cloud based consulting team focused on our customer's rapid and successful adoption of CX Cloud Solutions. Our flexible and innovative "Optimum Shore" approach helps our clients implement, maintain, and integrate their Oracle CX Cloud Applications and Technology environments while reducing overall total cost of ownership. We assemble an optimal team for each client by blending resources from onshore, near shore, and offshore global delivery centers to match the right expertise, to the right solution, for the right cost. To support our rapid growth, we are seeking talented consultants that bring a passion for providing excellent client experience, enabling client success by developing innovative solutions.

As an Oracle Cloud Manager, you will have the opportunity to work within a powerful SaaS/PaaS application platform that transforms the way many Fortune 1000 companies conduct their business, utilizing some of the cutting-edge technologies available. You will work closely with our established Clients to enhance their Oracle CX Sales & B2B Service Cloud, Visual Builder Studio, Visual Builder Cloud Services, Oracle Integration Cloud and deliver solutions that will drive their long-term success.

We are looking for experienced consulting professionals who understand solutions, business processes, and technology designs within the Oracle CX Sales & B2B Service Cloud applications. Individuals should demonstrate ability to solve problems, take initiatives, and learn new products. Work within consulting teams that build market leading CX enterprise solutions using best of breed SaaS & PaaS platforms.

Job Description:

You will be working along with our Architects/PMs, to understand customer goals/requirements, expectations, and challenges, analyze situations/data, for configuring or developing business & technical solutions on the Cloud. You will advise project managers & other partners from time to time on implementation aspects of the project. You will be responsible for the overall delivery quality on the project by ensuring team's alignment to standard practices and procedures. Build an understanding of and demonstrate Oracle methodologies, tools, and leading practices.

This is an exciting opportunity that will test your consulting, critical thinking, leadership, and technical skills with the ability to remain focused and follow-through on plans. You won't be alone; we will provide the tools, raw data, training, coaching and people resources to help you be successful.

Responsibilities:

  • Provide consistent high quality & innovative solutions on CX Cloud engagements by interacting with customers and other partners to arrive at optimal solutions.
  • Analyze and understand client goals, challenges & areas of opportunity to align Oracle's CX Cloud applications for building optimal functional & technical solutions based on Industry Best Practices.
  • Develop and deliver high quality presentations and demonstrations, present and articulate product features, and benefits, and configure and test overall Oracle Cloud solutions that delight the clients.
  • Effectively utilize the Oracle CX Sales & B2B Service Cloud platform, VBCS, VBS, OIC and web technologies to deliver world class solutions.
  • Prepare documentation detailing delivered solutions, integration & migration strategies, throughout the engagement.
  • Adhere to all Oracle Cloud security policies, standards, and procedures in the performance of job responsibilities.
  • Mentor junior consultants in delivery of their customization and ensure the solution approach is in-line with the standard methodologies & future product roadmap.
  • Ability to formulate a broader perspective of an issue by recognizing the inter-dependencies and inter-play between elements.
  • Promote knowledge by sharing lessons learned, innovations or new skills with team members.
  • Prepare documentation detailing delivered solutions, integration & migration strategies, throughout the engagement.

Ideal Candidate should have the following qualifications/skills:

  • Bachelor's degree in Engineering or Computer Science (BCA/MCA/BSc Comp) or a technical field from a reputed 4-year college/university.
  • Overall, 10+ years of experience relevant to this position.
  • Demonstrable experience as a techno-functional lead on at least two large-scale full-life cycle implementations of Oracle CX Sales & B2B Service Cloud Applications, with strong implementation expertise in at least two of the following is a must.
  • CX Sales
  • B2B Service Cloud
  • Oracle Integration Cloud
  • Visual Builder Cloud Services
  • Visual Builder Studio
  • Strong techno-functional skills in proposing, designing optimal solutions, including ownership of the overall solution for customization/integrations on Oracle CX Cloud Projects.
  • Prior hands-on experience in functional configurations and customization in the following areas - custom objects, groovy scripting, assignment manager, workflows, triggers email alerts, Data Migration, OTBI Analytics etc.
  • Deep knowledge in web based front end development using – HTML, JavaScript, and CSS
  • Experience with React and/or other front-end JavaScript frameworks, would be a plus.
  • Strong hands-on experience with design and development of integrations using various integration patterns.
  • Experience developing integration strategy and architecture with project and other technical teams.
  • Good understanding of Oracle PaaS components, such as XSLT mapper, Adapters, etc.
  • Experience using shell commands, GIT, JIRA and other similar tools.
  • Experience developing process flow diagrams, gathering requirements, conducting workshops, designing, and prototyping, testing, training, defining support procedures, and implementing practical business solutions.
  • Experience with web services standards and technology including WSDL, SOAP, REST, JSON, XML, XML-Schema, XSL, WS standards/Security etc.
  • Knowledge of Oracle JET Toolkit, JavaScript APIs & Junit would be a big plus.

In addition, successful Candidates will have the following preferred skills/background:

  • Excellent customer facing & interpersonal skills with ability to build rapport with all partners. Prior experience working with US based clients/counterparts.
  • Ability to work independently and manage multiple task assignments.
  • Comfortable in constantly evolving and sometimes ambiguous work situations. Keen attention to detail and complex problem-solving abilities from operational and technical perspective'
  • High energy & drive coupled with strong oral and written communication skills, including presentation skills.
  • Excellent problem solving, critical thinking and analytical skills with the ability to exercise good judgment.
  • A "Go-getter" who focuses on continuous self-improvement and desire to stay abreast of emerging technologies.
  • Prior experience of implementing other CRM solutions (Oracle Siebel, , Microsoft Dynamics, etc.)
  • Skilled in delivering clear outcome-based targets and measures by working with urgency in getting the job done.

Life at Oracle:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran's status or any other characteristic protected by law.

At Oracle, we don't just value differences—we celebrate them We're committed to creating a workplace where all kinds of people work together. We believe innovation starts with diversity and inclusion.

Career Level - IC3

Responsibilities

  • Provide consistent high quality & innovative solutions on CX Cloud engagements by interacting with customers and other partners to arrive at optimal solutions.
  • Analyze and understand client goals, challenges & areas of opportunity to align Oracle's CX Cloud applications for building optimal functional & technical solutions based on Industry Best Practices.
  • Develop and deliver high quality presentations and demonstrations, present and articulate product features, and benefits, and configure and test overall Oracle Cloud solutions that delight the clients.
  • Effectively utilize the Oracle CX Sales & B2B Service Cloud platform, VBCS, VBS, OIC and web technologies to deliver world class solutions.
  • Prepare documentation detailing delivered solutions, integration & migration strategies, throughout the engagement.
  • Adhere to all Oracle Cloud security policies, standards, and procedures in the performance of job responsibilities.
  • Mentor junior consultants in delivery of their customization and ensure the solution approach is in-line with the standard methodologies & future product roadmap.
  • Ability to formulate a broader perspective of an issue by recognizing the inter-dependencies and inter-play between elements.
  • Promote knowledge by sharing lessons learned, innovations or new skills with team members.
  • Prepare documentation detailing delivered solutions, integration & migration strategies, throughout the engagement.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We've partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling , option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer