Helpdesk Associate
1 month ago
• Answers the customers' contacts via agreed channels and record reported issues.
• Identifies issues, apply fixes and investigate root causes using processes & industry knowledge
• Provides technical guidance in activities associated with identifying, prioritizing and resolving problems by telephone and e-mail
• Screens, refers, and diagnoses internal inquiries and work requests relating to PC maintenance
• Acts as coach & an escalation point for less experienced colleagues
• Ideally University education, preferably technical degree or Microsoft certifications
• Experience working on Microsoft Operating Systems local & Hybrid (Office and Remote) administration and Microsoft Office family applications is a plus
• Experience of providing Hybrid (Office and Remote) IT support
• Excellent communication and customer service skills
• This position is only available to those interested in direct staff employment opportunities with NTT DATA Services, Inc. or its subsidiaries.)
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Helpdesk Associate
4 weeks ago
Bengaluru, Karnataka, India NTT DATA Services Full timet NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure...
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Helpdesk Associate
1 day ago
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Helpdesk Associate
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Bengaluru, Karnataka, India NTT DATA Services Full timeRequirements: Helpdesk Associate at Grade-4 position in Service Desk Must be a Graduate. Good communication skills with 6+ months of international calling experience Good comprehension & writing skills Must possess excellent customer handling skills Should be comfortable to work in rotational shift with 24x7 support window Job description:Provide L1...
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Helpdesk Associate
2 weeks ago
Bengaluru, Karnataka, India NTT DATA Services Full timeRequirements:Helpdesk Associate at Grade-4 position in Service Desk Must be a Graduate. Good communication skills with 6+ months of international calling experience Ability to work independently Adhere to organizational policies and procedures Must possess excellent customer handling skills Should be comfortable to work in rotational shift. Excellent Verbal...
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Helpdesk Associate
2 days ago
Bengaluru, Karnataka, India NTT DATA Services Full timeSenior Service Desk Associate - English Role Overview The Service Desk Associate advises and assists users over the phone/chat/email in solving problems related to hardware, software, networks, and peripherals using available technology and internal processes & procedures. Screens, diagnoses, research, and resolves user issues. Documents service requests and...
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Helpdesk Associate
3 days ago
Bengaluru, Karnataka, India NTT DATA Services Full timePosition Overview: At NTT DATA, we understand that having the right people on board is key to our success. Our team's quality, integrity, and dedication play a crucial role in our company's growth and competitive edge. By recruiting top talent and fostering their professional and personal development, we secure a prosperous future for NTT DATA and its...
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Helpdesk Senior Representative
4 weeks ago
Bengaluru, Karnataka, India NTT DATA Services Full timeSenior Service Desk Associate English India - Office WorkingCompetitive Salary & BenefitsRole OverviewThe Service Desk SeniorAssociate advises and assists users over the phone/chat/email in solving problems related to hardware, software, networks, and peripherals using available technology and internal processes & procedures. Screens, diagnoses, research,...
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Helpdesk Senior Representative
2 weeks ago
Bengaluru, Karnataka, India NTT DATA Services Full time-Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email. Activities include recognition, research, isolation, resolution, and follow-up steps.-typically, the Analyst level participates in a supportive role by acting as a liaison between customer and...
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Helpdesk Associate
1 month ago
Bengaluru, Karnataka, India Hashmap Full timeAt NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we...
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Helpdesk Associate
1 month ago
Bengaluru, Karnataka, India NTT DATA Full timeAt NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure...
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Helpdesk Associate
1 month ago
Bengaluru, India Hashmap Full time**Requirements**: - Helpdesk Associate at Grade-4 position in Service Desk - Must be a Graduate. - Good communication skills with 6+ months of international calling experience - Good comprehension & writing skills - Must possess excellent customer handling skills - Should be comfortable to work in rotational shift with 24x7 support window **Job...
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Helpdesk Associate
1 month ago
Bengaluru, Karnataka, India Hashmap Full timeAt NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we...
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Helpdesk Associate
4 weeks ago
Bengaluru, Karnataka, India NTT DATA Full timet NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure...
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Helpdesk Associate
1 month ago
Bengaluru, India Hashmap Full time**Requirements**: Helpdesk Associate at Grade-4 position in Service Desk Must be a Graduate. Good communication skills with 6+ months of international calling experience Ability to work independently Adhere to organizational policies and procedures Must possess excellent customer handling skills Should be comfortable to work in rotational shift. Excellent...
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Helpdesk Associate
1 month ago
Bengaluru, Karnataka, India Hashmap Full time**Requirements**: - Helpdesk Associate at Grade-4 position in Service Desk - Must be a Graduate. - Good communication skills with 6+ months of international calling experience - Good comprehension & writing skills - Must possess excellent customer handling skills Should be comfortable to work in rotational shift with 24x7 support window **Job...
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Helpdesk Associate
1 month ago
Bengaluru, India NTT DATA Full timeSound knowledge of ITIL best practices around Incident & Request Management procedures Qualifications - Helpdesk Associate at Grade-4 position in Service Desk - Must be a Graduate. B.Tech/B.E or any other technical degree preferred - Good communication skills with 1 year of international calling experience - Good comprehension & writing skills - Must possess...
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Helpdesk Associate
1 month ago
Bengaluru, India NTT DATA Full timeSound knowledge of ITIL best practices around Incident & Request Management procedures Qualifications - Helpdesk Senior Associate at Grade-5 position in Service Desk - Must be a Graduate. B.Tech/B.E or any other technical degree preferred - Good communication skills with 1 year of international calling experience - Good comprehension & writing skills - Must...
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Helpdesk Associate
1 month ago
Bengaluru, Karnataka, India Hashmap Full time**Requirements**: - Helpdesk Associate at Grade-4 position in Service Desk - Must be a Graduate. - Good communication skills with 6+ months of international calling experience - Ability to work independently - Adhere to organizational policies and procedures - Must possess excellent customer handling skills - Should be comfortable to work in rotational...
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Helpdesk Associate
1 month ago
Bengaluru, Karnataka, India NTT DATA Full time**Requirements**: - Helpdesk Associate at Grade-4 position in Service Desk - Must be a Graduate. - Good communication skills with 6+ months of international calling experience - Ability to work independently - Adhere to organizational policies and procedures - Must possess excellent customer handling skills - Should be comfortable to work in rotational...
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Helpdesk Associate
2 weeks ago
Bengaluru, India NTT DATA Full timeJob Description At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and...
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Helpdesk Associate
4 days ago
Bengaluru, India NTT DATA Services Full timeAt NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we...
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Helpdesk Associate
1 month ago
Bengaluru, India NTT Data Services Full timeAt NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we...
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Helpdesk Associate
2 weeks ago
Bengaluru, India NTT DATA Full timeJob Description Requirements:Helpdesk Associate at Grade-4 position in Service DeskMust be a Graduate.Good communication skills with 6+ months of international calling experienceAbility to work independentlyAdhere to organizational policies and procedures Must possess excellent customer handling skillsShould be comfortable to work in rotational...
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Helpdesk Associate
1 month ago
Bengaluru, India NTT DATA Services Full timeRequirements:Helpdesk Associate at Grade-4 position in Service DeskMust be a Graduate.Good communication skills with 6+ months of international calling experienceAbility to work independentlyAdhere to organizational policies and procedures Must possess excellent customer handling skillsShould be comfortable to work in rotational shift.Excellent Verbal...
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Helpdesk Senior Representative
3 weeks ago
Bengaluru, India NTT DATA Services Full timeRoles and Responsibilities: - Provide L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat. - Activities include recognition, research, isolation, resolution & follow up steps. - Typically, the associate level participates in a supportive role by acting as a liaison...
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Helpdesk Senior Representative
6 days ago
Bengaluru, India NTT DATA Full timeJob Description Roles and Responsibilities: - Provide L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat. - Activities include recognition, research, isolation, resolution & follow up steps. - Typically, the associate level participates in a supportive role by...
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Helpdesk Associate
5 days ago
Bengaluru, India NTT DATA Full timeJob DescriptionRequirements:Helpdesk Associate at Grade-4 position in Service DeskMust be a Graduate.Good communication skills with 6+ months of international calling experienceAbility to work independentlyAdhere to organizational policies and proceduresMust possess excellent customer handling skillsShould be comfortable to work in rotational shift.Excellent...
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Helpdesk Associate
1 month ago
Bengaluru, India Hashmap Full timeRequirements - Min 2-3 years of relevant experience in a technical support role & 12 months on the current grade - Working Knowledge of Operating Systems such as Windows 7 & 10 - Working knowledge of MS Office suite & Skype for business - Fair understanding of ITIL practices in Incident Management, Request Management & Problem Management. Detailed roles and...