Helpdesk Senior Representative

2 months ago


Bengaluru, Karnataka, India NTT DATA Services Full time

Senior Service Desk Associate English

India - Office Working

Competitive Salary & Benefits

Role Overview

The Service Desk SeniorAssociate advises and assists users over the phone/chat/email in solving problems related to hardware, software, networks, and peripherals using available technology and internal processes & procedures. Screens, diagnoses, research, and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users.

Role Responsibilities

Manages customer interactions & records reported issues in the ITSM

Identifies issues, apply fixes and investigate root causes using internal instructions.

Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail

Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance

Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

Key Skills

Ideally University education, preferably technical degree, or Microsoft certifications

Awareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applications

Experience of providing Hybrid (Office and Remote) IT support is an advantage

Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills

Excellent communication and customer service skills

Fluency in English language

Flexibility to work shifts if required

Benefits

Our people are the most critical component of our long-term success and their health and wellbeing are our priority.

You will enjoy a comprehensive, locally competitive benefits package

Working for a top 5 company in the industry worldwide

Company culture focused on the employee wellbeing

The opportunity to grow a career in Monitoring/Infrastructure

Learning & Development platforms



  • Bengaluru, Karnataka, India NTT Data Vertex Software Inc. Full time

    Job Listing: Helpdesk Senior Representative Location: Bengaluru/Bangalore Experience Required: 3-5 years We are seeking a skilled Helpdesk Senior Representative to join our team at Career Progress Consultants. If you have 3-5 years of relevant experience and are passionate about providing top-notch customer support, then this could be the perfect...


  • Bengaluru, Karnataka, India NTT Data Vertex Software Inc. Full time

    Job Listing: Helpdesk Senior Representative Location: Bengaluru/Bangalore Experience Required: 3-5 years We are seeking a skilled Helpdesk Senior Representative to join our team at Career Progress Consultants. If you have 3-5 years of relevant experience and are passionate about providing top-notch customer support, then this could be the perfect...


  • Bengaluru, Karnataka, India timesjobs Full time

    ### : Helpdesk Senior Representative- Date: May 17, 2024- Location: Bangalore, KA, IN- Company: NTT DATA ServicesAt NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our companys growth, market presence and our ability to help our clients stay a step ahead...


  • Bengaluru, Karnataka, India timesjobs Full time

    ### : Helpdesk Senior Representative- Date: May 17, 2024- Location: Bangalore, KA, IN- Company: NTT DATA ServicesAt NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our companys growth, market presence and our ability to help our clients stay a step ahead...


  • Bengaluru, Karnataka, India timesjobs Full time

    Job Title: Helpdesk Senior RepresentativeDate: May 28, 2024Location: Bangalore, KA, INCompany: NTT DATA ServicesRoles and Responsibilities:Provide L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.Activities include recognition, research, isolation, resolution &...


  • Bengaluru, Karnataka, India timesjobs Full time

    Job Title: Helpdesk Senior RepresentativeDate: May 28, 2024Location: Bangalore, KA, INCompany: NTT DATA ServicesRoles and Responsibilities:Provide L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.Activities include recognition, research, isolation, resolution &...


  • Bengaluru, Karnataka, India NTT DATA Services Full time

    Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Helpdesk Senior Representative to join our team in Bangalore, Karnātaka (IN-KA), India (IN).Provides L1 technical...


  • Bengaluru, Karnataka, India NTT DATA Services Full time

    Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Helpdesk Senior Representative to join our team in Bangalore, Karnātaka (IN-KA), India (IN).Provides L1 technical...


  • Bengaluru, Karnataka, India NTT DATA Services Full time

    Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Helpdesk Senior Representative to join our team in Bengaluru, Karnātaka (IN-KA), India (IN).Requirements –• Min...


  • Bengaluru, Karnataka, India timesjobs Full time

    Helpdesk Senior AssociateDate: May 24, 2024Location: Bengaluru, KA, INCompany: NTT DATA ServicesProvide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.Typically, the associate level participates in a supportive role by acting as a liaison between customers &...


  • Bengaluru, Karnataka, India timesjobs Full time

    Helpdesk Senior AssociateDate: May 24, 2024Location: Bengaluru, KA, INCompany: NTT DATA ServicesProvide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.Typically, the associate level participates in a supportive role by acting as a liaison between customers &...


  • Bengaluru, Karnataka, India NTT DATA Services Full time

    Requirements: Helpdesk Associate at Grade-4 position in Service Desk Must be a Graduate. Good communication skills with 6+ months of international calling experience Good comprehension & writing skills Must possess excellent customer handling skills Should be comfortable to work in rotational shift with 24x7 support window Job description:Provide L1...


  • Bengaluru, Karnataka, India timesjobs Full time

    Helpdesk Senior AssociateDate: May 31, 2024Location: Bangalore, KA, INCompany: NTT DATA ServicesReq ID: 283126NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Helpdesk Senior...


  • Bengaluru, Karnataka, India timesjobs Full time

    Helpdesk Senior AssociateDate: May 31, 2024Location: Bangalore, KA, INCompany: NTT DATA ServicesReq ID: 283126NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Helpdesk Senior...


  • Bengaluru, Karnataka, India NTT DATA Services Full time

    Senior Service Desk Associate English India - Hybrid working (Office and Hybrid (Office and Remote))Competitive Salary & BenefitsRole OverviewThe Service Desk SeniorAssociate advises and assists users over the phone/chat/email in solving problems related to hardware, software, networks, and peripherals using available technology and internal processes &...


  • Bengaluru, Karnataka, India NTT DATA Services Full time

    Responsibilities:Provide L1 technical guidance in activities related to the identification, prioritization, and resolution of reported problems through telephone and email. This includes recognition, research, isolation, resolution, and follow-up steps.Act as a liaison between customers and internal departments to ensure timely and accurate resolution of...

  • Helpdesk Associate

    4 weeks ago


    Bengaluru, Karnataka, India NTT DATA Services Full time

    Senior Service Desk Associate - English Role Overview The Service Desk Associate advises and assists users over the phone/chat/email in solving problems related to hardware, software, networks, and peripherals using available technology and internal processes & procedures. Screens, diagnoses, research, and resolves user issues. Documents service requests and...

  • Helpdesk Associate

    1 week ago


    Bengaluru, Karnataka, India NTT DATA Services Full time

    Senior Service Desk Associate - English Role Overview The Service Desk Associate advises and assists users over the phone/chat/email in solving problems related to hardware, software, networks, and peripherals using available technology and internal processes & procedures. Screens, diagnoses, research, and resolves user issues. Documents service requests and...


  • Bengaluru, Karnataka, India Thermo Fisher Scientific Full time

    Job DescriptionJob DescriptionAbout Thermo Fisher ScientificThermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical...


  • Bengaluru, Karnataka, India Thermo Fisher Scientific Full time

    Job DescriptionJob DescriptionAbout Thermo Fisher ScientificThermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical...