Helpdesk Senior Representative

4 weeks ago


Bengaluru, Karnataka, India NTT DATA Services Full time

Responsibilities:

  • Provide L1 technical guidance in activities related to the identification, prioritization, and resolution of reported problems through telephone and email. This includes recognition, research, isolation, resolution, and follow-up steps.
  • Act as a liaison between customers and internal departments to ensure timely and accurate resolution of online system issues.

Qualifications:

  • Graduate with a minimum of 6 months experience in a technical support role.

Skills required:

  • Basic MS troubleshooting.
  • Computer knowledge.
  • Technical skills for troubleshooting computer-related issues.
  • Basic TS on networking.

Requirements:

  • Minimum 6 months of experience.
  • Effective communication skills.
  • Comfortable with rotational shifts.
  • Basic technical troubleshooting skills.


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