![Thermo Fisher Scientific](https://media.trabajo.org/img/noimg.jpg)
Sr Customer Service Representative
2 weeks ago
Job Description
Job Description
About Thermo Fisher Scientific
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, growing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our distributed team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit
.
About Customer Support Center
At Thermo Fisher Scientific, we are committed to being a Product Leadership company that creates innovative solutions across the spectrum of our customers' needs. Our customer service and support are critical to enabling an exceptional customer experience. Our Customer Support Center organization is instrumental in these efforts and their seamless alignment across geographies and commercial functions is important to our success.
The Bangalore Customer Support Center capability is a well-established team, which supports the North America, EMEA & APJ Order Management and other critical back office jobs with three shifts working over a 24-hour window/day, together processing over 60,000 requests each month. These three teams are truly pivotal to delivering on our promises of quality, innovation and contribute to the success of our business in India and across the world.
Job Title: Senior Customer Service Representative
Reports To: Team Leader, Customer Service,
Location: Bangalore
Roles & Responsibilities
- Perform high end order processing tasks which requires in-depth knowledge and experience for assigned regions using Oracle JD Edwards, SAP and other applications used by the function
- Ensures adherence to all internal / external processes with no slippage on transactions taken up for financial impacting processes/actions
- Solves complex problems, takes fresh opinions using existing solutions, be an active participant of the process calls, share ideas with teams/partners to improve processes
- Works independently and requires minimal guidance
- Effectively collaborate across the team to ensure that mistakes are not repeated by team members
- Engage in activities to provide an enhanced customer experience
- Ensures adherence to organizational procedures, policies, and systems.
- Ensures that performance metrics / SLAs are met
- Adhere to daily turnaround time for orders as per set TAT guidelines
- Proactively calls out issues that can potentially hamper the business processes
- Supply to team effort by accomplishing related results as needed
As a Customer Service Representative-Order Management you represent our company well by being responsible, punctual and self motivated
Other Requirements
- Preferably bachelor's degree (Arts, Science, Commerce, Business Administrations)
- 3-5 years Hands on experience on Order Management
- Requires strong computer skills, including Microsoft office
- Display excellent verbal and written communication and social skills.
- Highly thorough and organized with excellent analytic and problem-solving abilities
- Able to multi-task, prioritize and manage time effectively
- Ability to work under face pace environment
- Customer orientated and ability to adapt/respond to different types of tasks
- Flexible to work in Night Shift
-
Installation and Customer Service Representative
4 weeks ago
Bengaluru, Karnataka, India MathWorks Full timeJob Summary MathWorks has a hybrid work model that enables staff members to split their time between office and home. The hybrid model provides the advantage of having both in-person time with colleagues and flexible at-home life optimizations. Learn More: As an Installation and Customer Service Representative, you will be required to understand and perform...
-
Installation and Customer Service Representative
4 weeks ago
Bengaluru, Karnataka, India MathWorks Full timeResumen del empleo MathWorks ofrece un modelo de empleo híbrido que permite al personal dividir su tiempo entre la oficina y sus hogares. El modelo híbrido permite a los empleados beneficiarse de interacciones cara a cara con sus compañeros, así como de una mayor flexibilidad en casa. Más información: As an Installation and Customer Service...
-
Installation and Customer Service Representative
2 weeks ago
Bengaluru, Karnataka, India MathWorks Full timeResumen del empleo MathWorks ofrece un modelo de empleo híbrido que permite al personal dividir su tiempo entre la oficina y sus hogares. El modelo híbrido permite a los empleados beneficiarse de interacciones cara a cara con sus compañeros, así como de una mayor flexibilidad en casa. Más información: As an Installation and Customer Service...
-
Installation and Customer Service Representative
2 weeks ago
Bengaluru, Karnataka, India MathWorks Full timeJob Summary MathWorks has a hybrid work model that enables staff members to split their time between office and home. The hybrid model provides the advantage of having both in-person time with colleagues and flexible at-home life optimizations. Learn More: As an Installation and Customer Service Representative, you will be required to understand and perform...
-
Inside Sales Internship
2 weeks ago
Bengaluru, Karnataka, India SR Infotech Full timeAbout the internship:Selected intern's day-to-day responsibilities include:1. Generating new business: Responsible for generating new leads and identifying potential customers by conducting research, cold calling, emailing, and building relationships with key decision makers2. Managing existing accounts: Responsible for managing and nurturing existing...
-
Inside Sales Internship
2 weeks ago
Bengaluru, Karnataka, India SR Infotech Full timeAbout the internship:Selected intern's day-to-day responsibilities include:1. Generating new business: Responsible for generating new leads and identifying potential customers by conducting research, cold calling, emailing, and building relationships with key decision makers2. Managing existing accounts: Responsible for managing and nurturing existing...
-
Sr Service Cloud Developer
3 weeks ago
Bengaluru, Karnataka, India timesjobs Full timeSr. Service Cloud DeveloperDate: Apr 29, 2024Location: Bangalore, KA, INCompany: NTT DATA ServicesNTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Sr. Service Cloud Developer...
-
Sr Service Cloud Developer
3 weeks ago
Bengaluru, Karnataka, India timesjobs Full timeSr. Service Cloud DeveloperDate: May 16, 2024Location: Bangalore, KA, INCompany: NTT DATA ServicesNTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Sr. Service Cloud Developer...
-
Sr Service Cloud Developer
2 weeks ago
Bengaluru, Karnataka, India timesjobs Full timeSr. Service Cloud DeveloperDate: Apr 29, 2024Location: Bangalore, KA, INCompany: NTT DATA ServicesNTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Sr. Service Cloud Developer...
-
Sr Service Cloud Developer
2 weeks ago
Bengaluru, Karnataka, India timesjobs Full timeSr. Service Cloud DeveloperDate: May 16, 2024Location: Bangalore, KA, INCompany: NTT DATA ServicesNTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Sr. Service Cloud Developer...
-
customer service associate iii
4 weeks ago
Bengaluru, Karnataka, India TE Connectivity Full timeAt TE, you have the opportunity to collaborate with individuals from various backgrounds and industries to contribute to building a safer, sustainable, and well-connected world.Job DescriptionTE Connectivity's Customer Service Teams engage with customers, company sales and service representatives for pre-sales and post-sales service tasks. They handle...
-
Customer Service Executive
2 weeks ago
Bengaluru, Karnataka, India timesjobs Full timeExperience: 0-2 years in a US-based Call CenterShift: US / UKJob Location: Bangalore, IndiaEducation: Undergraduate or Graduate degreeRoles and Responsibilities Handling Customer Inquiries: Answering incoming customer calls, emails, or chats professionally and promptly to provide information or resolve issues.Issue Resolution:Identifying and resolving...
-
Customer Service Executive
1 month ago
Bengaluru, Karnataka, India timesjobs Full timeExperience: 0-2 years in a US-based Call CenterShift: US / UKJob Location: Bangalore, IndiaEducation: Undergraduate or Graduate degreeRoles and Responsibilities Handling Customer Inquiries: Answering incoming customer calls, emails, or chats professionally and promptly to provide information or resolve issues.Issue Resolution:Identifying and resolving...
-
customer service associate iii
2 weeks ago
Bengaluru, Karnataka, India timesjobs Full time### CUSTOMER SERVICE ASSOCIATE IIIAt TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable, and more connected world.#### Job OverviewTE Connectivity's Customer Service Teams interact with customers, company sales, and/or service representatives to handle a variety of pre-sales or...
-
customer service associate iii
1 month ago
Bengaluru, Karnataka, India timesjobs Full time### CUSTOMER SERVICE ASSOCIATE IIIAt TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable, and more connected world.#### Job OverviewTE Connectivity's Customer Service Teams interact with customers, company sales, and/or service representatives to handle a variety of pre-sales or...
-
Sr. Manager
2 weeks ago
Bengaluru, Karnataka, India Fortive Full timeThe role of the Sr. Manager Cloud Hosting is to ensure that value is achieved as anticipated from the services within their area/domain of responsibility. The includes numerous resources: Servers (Windows, Linux), Public Cloud (AWS, Azure, OCI), Databases (Oracle, MS SQL), Middleware (Apache Tomcat, IIS), Backups (Veeam, Cloud Ranger, Druva, Data Protector),...
-
Sr. Service Cloud Developer
7 days ago
Bengaluru, Karnataka, India NTT DATA Services Full timeNTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Sr. Service Cloud Developer to join our team in Bangalore, Karnataka, India.Minimum 7+ years of relevant work experience in ...
-
Customer Service Executive
3 weeks ago
Bengaluru, Karnataka, India Idfc First Bank Full timeJob Requirements Customer Service Executive - Loan Center Job at IDFC FIRST Bank - Karnataka, IndiaJob Title: Customer Service Executive - Loan CenterCompany Name: IDFC FIRST BankLocation: Karnataka, IndiaSalary: Competitive CompensationQualification: Graduate in Any Field, Post GraduateCategory: Branch Operations & Branch Customer ServiceExperience:...
-
Customer Service Executive
2 weeks ago
Bengaluru, Karnataka, India Idfc First Bank Full timeJob Requirements Customer Service Executive - Loan Center Job at IDFC FIRST Bank - Karnataka, IndiaJob Title: Customer Service Executive - Loan CenterCompany Name: IDFC FIRST BankLocation: Karnataka, IndiaSalary: Competitive CompensationQualification: Graduate in Any Field, Post GraduateCategory: Branch Operations & Branch Customer ServiceExperience:...
-
customer service associate iii
2 months ago
Bengaluru, Karnataka, India TE Connectivity Full timeAt TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales and post-sales service functions. They take and...