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Executive - Splunk

3 months ago

Chennai, Tamil Nadu, India Cognizant Full time

Roles and Responsibilities

Process :

· Day to day Operational issues, requests and Project tasks

· Incident response and resolution within SLA's with excellent analytical and troubleshooting skills

· Providing all the necessary details to leads about the issue, steps taken, recommendation and any other relevant information

· Ticket Status Check and Update

· Respond to False Positive Alerts

· Incident Escalation and Progress Monitoring

· Create, review, update, and maintain Standard Operating Procedures.

· Prepare RCA for the escalated incidents.

· Perform the Shift handovers

SPLUNK:

· Configure and troubleshoot Splunk components such as indexer, forwarder, search head, etc

· Comfortable with Splunk queries to create Splunk dashboards.

· Configuring Splunk as per the Best Practices (apps, add-ons, searches, etc).

· Creates, modifies, and updates Security Information Event Management rules.

· Recognizes potential, successful and unsuccessful intrusion attempts and compromises thorough reviews and analyses of relevant event detail

· Triage of non-security alerts based on priority, problem identification and escalation

· Escalate to designated contacts within Stratogent and Customer for issues outside SOPs, or when SOPs fail to resolve the issue

· Utilize Security Information and Event Management to monitor data flow between networks.

· Work directly with delivery teams or customers to gather logging requirements

· Convert Logging requirements into Splunk designs following best practices

· Perform environment health checks

· Troubleshoot Issues

· Update and / or create technical documentation

Active Directory:

· Security Group modification as per the documented procedures

· Troubleshoot basic permission issues on the network file shares

· Perform basic Troubleshooting on A.D. communication using tools such as RSOP, IPConfig

&NSLookups

· Perform A.D. user management tasks such as ADD/Disable/Unlock users

· Verify A.D. reports as per the documented procedures.

Desired Candidate Profile

· Must have worked on Splunk.

· Customer-focused

· Excellent communication skills (reading, writing, speaking and listening)

· Highly self-motivated and directed.

· Excellent attention to detail.

· Flexibility and willingness to work on different and multiple technologies.

Ability to effectively prioritize, organize and execute tasks in a high-pressure environment.