Software Performance Engineer

2 weeks ago

Chennai, Tamil Nadu, India Ensono Full time

About Us

Ensono is a leading technology adviser and managed service provider. Our team of experts helps organizations optimize their systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration, and cloud-native development. We have a strong presence in the market, with over 3500+ associates globally and a headquarters in greater Chicago.

We care about our clients' success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help with an application strategy or find the right places for applications – whether it's public, multi, or hybrid cloud, or mainframe. We meet our clients wherever they are in their digital transformation journey, with 24/7 support when needed. Our technology experts have become an extension of our clients' teams, helping them innovate continuously – doing more with less while remaining secure.

About the Role

The APM Tools Engineer position in the Strategic Accounts team is responsible for implementing, managing, and supporting clients' Application Performance Monitoring (APM) practices using Splunk Observability. Key responsibilities include managing and supporting the Splunk Observability platform, developing and maintaining Synthetics scripts, configuring and managing APM agents, implementing effective alerting policies, and creating various dashboards and reports as required by the clients' Operations and Application Support teams.

Key Responsibilities

  • Develop and implement Synthetics monitors of various complexity, including Scripted Browsers and API Tests. Maintain the existing monitor population (2,000+ and growing) and implement timely changes as required by the applications. Work closely with the application teams and support the applications' releases. Provide expertise in Synthetics scripts development and troubleshooting to the application community.
  • Develop and customize Splunk APM agents' configurations as per the applications teams' requirements.
  • Create and manage effective alerting/notification policies. Work closely with the operations and application support teams to minimize false positive alerts.
  • Undertake day-to-day operational, troubleshooting, and user support. Provide Synthetics engineering expertise and lead incident and problem management activities involving Synthetics monitors issues. Develop and implement Synthetics and APM health checks.
  • Design, configure, and support Synthetics Private Locations, maximizing productive utilization and minimizing execution queues.
  • Perform Splunk Observability administration tasks, including licensing capacity tracking, user access management, roles, permissions, etc. Develop and maintain various Splunk Observability dashboards and reports as per the operations and applications support teams' requirements.

Requirements

  • A minimum of four years of program development experience using Java and/or JavaScript, SOAP, and REST services, Selenium/Katalon WebDrivers, and various XML technologies.
  • Bachelor of Science/Computers/Engineering is preferred.

Desirable Skills

  • Advanced skills in Java/JavaScript programming. High level of competence in designing, creating, and consuming SOAP and REST services. Expertise in using Selenium and Katalon Web Drivers.
  • Proficiency in developing Synthetics monitors and analyzing application performance metrics using industry-standard tools such as Splunk Observability, New Relic, Dynatrace, or AppDynamics.
  • Working knowledge and command of common platforms, including Linux and Windows.
  • Excellent problem-solving, critical thinking, communication, and teamwork skills.
  • Excellent written and verbal communication, able to collaborate and rally support.
  • Self-disciplined, self-managed, self-motivated, and strong sense of ownership, urgency, and drive.
  • Excellent interpersonal skills and the ability to work well in a team.
  • Passionate to learn, understand, and dissect new technology stacks quickly on own.

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