Senior Network Engineer
2 months ago
Who are we
Fulcrum Digital is an agile and next-generation digital accelerating company providing digital transformation and technology services right from ideation to implementation. These services have applicability across a variety of industries, including banking & financial services, insurance, retail, higher education, food, health care, and manufacturing.
The Role
We are seeking highly motivated Network Engineer to execute a strategic vision for delivering value-added customized Operational Support Services to our customers and constituents.
This onsite position supports diverse networking technologies across a fast-paced and constantly evolving organization.
This role demands the highest level of service delivery, providing a critical function on our team and interacting with and supporting senior network engineers.
Skills Requirements
- Networking Expertise: 5+ years of core networking skills performing routing and switching.
- Load Balancing Knowledge: Advanced understanding of load balancing technologies.
- Tier 3 Support: Ability to provide tier 3 support for networking technologies, including DHCP/DNS and firewalls.
- Complex Network Experience: At least 5 years of experience working with complex, high-performance networks across multiple sites (data centers and/or branch locations).
- Advanced Technology Knowledge: Advanced knowledge of one or more of the following: Arista EOS operating systems, F5 load balancers, Infoblox, and Palo Alto firewalls.
- Routing Protocols: Proficiency in routing protocols including BGP, OSPF, and multicast.
- Troubleshooting Tools: Experience using tools such as Ekahau, packet capture, NetFlow, NetMRI, Splunk, Endace, CA Spectrum, and ThousandEyes is a plus.
Requirements
- Operational Support: Act as a network engineer on a team providing 24x7x365 operational support for a large heterogeneous network.
- Collaboration: Work with network architects to design and implement functional company networks.
- Architecture Improvement: Provide feedback to enhance existing architecture, ensuring scalability and high reliability of the network.
- Team Management: Manage and mentor junior Network Engineering staff, delegating maintenance tasks as necessary.
- Incident Resolution: Act as an escalation point for resolving incidents, service requests, and changes.
- Troubleshooting: Diagnose and resolve network-related performance issues.
- Documentation: Log all customer interactions, filling out detailed information in tickets, and document resolutions.
- Process Improvement: Contribute to documented process improvements for operational efficiency.
- Coordination: Coordinate support activities with multiple user departments, internal teams, and third-party vendors.
- Client Relationship Management: Build and maintain positive, constructive relationships with the client community.
- Project Management: Oversee various network projects within the client base.
- Client Interaction: Engage with clients at all levels, supporting all aspects of infrastructure technology in their environment.
- On-Call Responsibilities: Participate in after-hours maintenance windows and an on-call rotation schedule.
- Technology Trends: Stay current with the latest trends in technology and manage their integration into the network.
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