RateGain - Director/Senior Director - Customer Success - OTA (10-15 yrs)

Found in: beBee jobs IN - 2 weeks ago


Noida, Uttar Pradesh, India iimjobs Full time

Director / Senior Director - Customer Success (OTA)


Role - Director / Senior Director - Customer Success
Purpose of the role - We will not be successful unless our customers are receiving massive value from our service. RG is looking for a Account Manager who

will own driving success for our customers. This role includes responsibilities for Customer Success activities (e.g.; on-boarding, support, services, adoption, etc.), Account Management (e.g.; advocacy, retention, strategic consulting, etc.) and outcomes (e.g.; renewals, up-sell, etc.).

Responsibilities:

- Drive Customer Success Outcomes

- Increase renewal rates and reduce churn

- Expand our revenue in accounts through cross-sell and up-sell

- Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores

- Drive new business growth through greater advocacy and reference-ability

Define and Optimize Customer Lifecycle:

- Map customer journey

- Develop listening points in journey (e.g.; usage, satisfaction, etc.)

- Standardize interventions for each point in journey

- Define segmentation of customer base and varying strategies

- Identify opportunities for continuous improvement

Manage Customer Success Activities:

- Onboarding

- Training

- Professional Services

- Customer Support

- Customer Success Management

- Renewals

- Cross-sell / Up-sell

- Advocacy

Competencies:

- Minimum 10 years experience with significant time spent in hospitality/travel technology.

- In-depth understanding of hotel distribution technology (including connection with OTAs, GDS, content etc.)

- Ability to manage influence through persuasion, negotiation, and consensus building

- Ideally combined background of post-sale and sales experience with a strong commercial acumen

- Ability to read commercial contracts and understand legal clauses

- Strong empathy/obsession for customers AND passion for revenue and growth

- Deep understanding of value drivers in recurring revenue business models

- Analytical and process-oriented mindset

- Demonstrated desire for continuous learning and improvement

- Excellent communication and presentation skills



  • Noida, Uttar Pradesh, India iimjobs Full time

    Director / Senior Director - Customer Success (OTA)Role - Director / Senior Director - Customer SuccessPurpose of the role - We will not be successful unless our customers are receiving massive value from our service. RG is looking for a Account Manager whowill own driving success for our customers. This role includes responsibilities for Customer Success...


  • Noida, Uttar Pradesh, India iimjobs Full time

    Associate Director - Inside Sales (SaaS & SMB) About RateGain:Founded in 2004 and headquartered in India, RateGain Travel Technologies Limited (NSE,BSE: RateGain) is a provider of SaaS solutions and one of the world's largest processors of electronic transactions and price points for travel and hospitality. It works in more than 100 countries with its 2,200+...


  • Noida, Uttar Pradesh, India iimjobs Full time

    Associate Director - Inside Sales (SaaS & SMB) About RateGain:Founded in 2004 and headquartered in India, RateGain Travel Technologies Limited (NSE,BSE:RateGain) is a provider of SaaS solutions and one of the world's largest processors of electronic transactions and price points for travel and hospitality. It works in more than 100 countries with its 2,200+...

  • Real Estate Sales Director

    Found in: beBee jobs IN - 2 weeks ago


    Noida, Uttar Pradesh, India Ace Skills Edutech Full time

    Job Title: Assistant Sales Director Real Estate - NoidaJob Responsibility1. Develop and implement sales strategies to achieve company targets and objectives in the land sector.2. Lead and motivate the sales team to meet and exceed sales targets.3. Build and maintain strong relationships with clients, understanding their needs and providing appropriate...

  • Sales Director

    Found in: beBee jobs IN - 1 week ago


    Noida, Uttar Pradesh, India Prop Oceans Full time

    Position Title: Sales DirectorJob Summary:As a Sales Director, you will be responsible for leading and managing the sales team to achieve revenue targets and drive business growth for the company. You will develop and implement sales strategies, build and maintain relationships with key clients, and oversee the execution of sales activities to maximize...

  • Associate Director/Senior Manager

    Found in: beBee jobs IN - 1 week ago


    Noida, Uttar Pradesh, India iimjobs Full time

    Role : Associate Director / Senior Manager - Talent Acquisition - IT Product OrganisationLocation : NoidaKey Responsibilities : Drive design and implementation of highly effective resultsdriven talent research strategies and practices for domestic and international global research talent mapping and competitive intelligence for Technology Hiring in Product...

  • - Director

    Found in: beBee jobs IN - 1 week ago


    Noida, Uttar Pradesh, India iimjobs Full time

    Role Details:Team/ Function: Enterprise | Enterprise SalesLocation: NoidaDesignation: Director - Enterprise Sales (Metals)Key Role Related Roles:(a) Enterprise Sales(b) PnL management(c) Revenue generationRole Objective : We are looking for a true techno-commercial individual who is excited to take up new challenges. The candidate will be expected to drive...


  • Noida, Uttar Pradesh, India iimjobs Full time

    Role Overview:We are seeking a highly skilled and experienced Senior Manager/Associate Director of Human Resources to lead our HR department. The successful candidate will play a key role in developing and implementing HR strategies, policies, and programs that align with our business objectives and foster employee engagement and growth.Key...


  • Noida, Uttar Pradesh, India iimjobs Full time

    Role Overview:We are seeking a highly skilled and experienced Senior Manager/Associate Director of Human Resources to lead our HR department. The successful candidate will play a key role in developing and implementing HR strategies, policies, and programs that align with our business objectives and foster employee engagement and growth.Key Responsibilities:...

  • Director - Finance - CA (20-30 yrs)

    Found in: beBee jobs IN - 1 week ago


    Noida, Uttar Pradesh, India iimjobs Full time

    We are looking for a Director Finance with post qualification (CA) experience of 20+ years in non profit organization having hands on experience in managing statutory compliances related to FCRA / CSR investment. Develop & implement effective financial management, control and monitoring systems across all programs and operations in India Ensure that...


  • Noida, Uttar Pradesh, India iimjobs Full time

    Role purposeThe Director, Engineering Services Delivery serves as primary go-to-person for all Engineering related support for global Engineering opportunities in Staffing or Solutions. Will have functional responsibilities for setting up and managing Engineering Design Center in India, or globally as needed. This role will also be tasked with supporting the...


  • Noida, Uttar Pradesh, India iimjobs Full time

    Role purposeThe Director, Engineering Services Delivery serves as primary go-to-person for all Engineering related support for global Engineering opportunities in Staffing or Solutions. Will have functional responsibilities for setting up and managing Engineering Design Center in India, or globally as needed. This role will also be tasked with supporting the...

  • Associate Director

    Found in: beBee jobs IN - 1 week ago


    Noida, Uttar Pradesh, India iimjobs Full time

    Associate Director - Sales - Entrepreneur-In-Residence || B2B E Commerce Firm We are hiring for Asia's largest and fastest-growing B2B commerce company specializing in B2B procurement of industrial products and packaging consumables. They provide digital procurement and supply chain solutions across industries as well as making it tax compliant.Headquartered...

  • Associate Director/Senior Manager

    Found in: beBee jobs IN - 2 weeks ago


    Noida, Uttar Pradesh, India iimjobs Full time

    Role : Associate Director / Senior Manager - Talent Acquisition - IT Product OrganisationLocation : NoidaKey Responsibilities :- Drive design and implementation of highly effective results-driven talent research strategies and practices for domestic and international global research talent mapping and competitive intelligence for Technology Hiring in Product...

  • Director/Associate Director

    Found in: beBee jobs IN - 1 week ago


    Noida, Uttar Pradesh, India iimjobs Full time

    Role Objective : Develop, sell, and execute supply-chain transformation plans for customers (or potential customers) by partnering with CXOs. Continue to manage existing large accounts and grow share-of-business with by offering additional technology-based solutions. The incumbent will have the opportunity to touch every part of customer's business, map out...

  • Moglix - Director - Central Operations (10-13 yrs)

    Found in: beBee jobs IN - 2 weeks ago


    Noida, Uttar Pradesh, India iimjobs Full time

    Key Role Related Skills:- BU's KPI tracking & monitoring.- Operational Excellence- Analytical skills- Setting up SOPs & driving them- Cross functional stakeholder managementRole Objective: Centrally devise, execute and monitor operations blueprint with the objective of attaining accelerated growth for diverse business units.Role Responsibilities:- Devise a...

  • Moglix - Director - Central Operations (10-13 yrs)

    Found in: beBee jobs IN - 1 week ago


    Noida, Uttar Pradesh, India iimjobs Full time

    Key Role Related Skills: BU's KPI tracking & monitoring. Operational Excellence Analytical skills Setting up SOPs & driving them Cross functional stakeholder managementRole Objective:Centrally devise, execute and monitor operations blueprint with the objective of attaining accelerated growth for diverse business units.Role Responsibilities: Devise a central...


  • Noida, Uttar Pradesh, India iimjobs Full time

    Role Details:Team/ Function: Enterprise | Enterprise Sales Location: Noida Designation: Director - Enterprise Sales (Metals) Key Role Related Roles: (a) Enterprise Sales(b) PnL management(c) Revenue generationRole Objective : We are looking for a true techno-commercial individual who is excited to take up new challenges. The candidate will be expected to...

  • gNxt Systems

    Found in: beBee jobs IN - 2 weeks ago


    Noida, Uttar Pradesh, India iimjobs Full time

    Product Manager/Specialist Responsible for success of the Product and work to ensure that product meets customer expectations and business goals.- Understanding & representing Customer needs.- Monitoring market and developing competitive analysis.- Defining product roadmap, Prioritizing product features and capabilities.- Participate in sprint planning and...

  • - Director

    Found in: beBee jobs IN - 1 week ago


    Noida, Uttar Pradesh, India iimjobs Full time

    About RipikAI: is a fast growing industrial AI SAAS start-up founded by IIT D/ BITS alumni and with extensive experience in McKinsey, IBM, Google and others. It is backed by marquee VC funds like Accel, Venture Highway and 25+ illustrious angels including 14 unicorn founders. builds patented full stack softwares for automation of decision making on the...