AGM/GM - Customer Care - BFSI/Education (14-18 yrs)

We are looking for a Data Scientist ( DGM/ GM) for our client with pan India presence based at Gurgaon.Job Details :Location : GurgaonRole : CorporateGrade : DGM/GMCTC :Industry Standards Experience : 10+ yrsEducation : Engineering / similar graduate with Post GraduationSkills: Data Visualization Power BI, Tableau Data Cleaning, SQL Statistical Software like...

Director Operations GurgaonPOSTED BY:AdminCATEGORY:HRExcellent communication skills is must International BPO background Currently working as a GM/DGM/SDH/AVP/AGM Client interaction experience is required Only Female candidates will be considered

Job Designation: Assistant Manager Customer Care/ ServiceBrief Role: To lead and manager a team of 15 customer care associates. Customer Care division is responsible for attending incoming calls, e-mails, voice mails, registration & resolution of service calls, queries, requests at in-house call center unit. It also performs C-Sat indexing, coordinates with...

About the internship:Selected intern's day-to-day responsibilities include: 1. Identifying new customers for the services provided 2. Understanding customer/prospective customer's business workflow and positioning appropriate solutions for customers 3. Developing new customer acquisition strategies4. Preparing and sharing MIS reports > Only those candidates...

Designation: Customer Care Specialist (US process)Job Location- Gurugram, Work from Office mode onlyRoles and Responsibilities of a Customer Care Specialist · Customer Service through calls· Ensure timely and accurate service delivery at defined productivity levels· Build client & domain knowledge to be able to deliver a resolution on the first...

Are you passionate about enhancing healthcare outcomes?If yes, you're in sync with us. We are a top-notch medical solutions firm, crafting and delivering innovative medical solutions to elevate healthcare performance across various settings. We are on the lookout for individuals keen on advancing results for healthcare professionals and patients.We are in...

Key Responsibilities:Answering incoming customer phone calls and take appropriate action for each call.Maintaining record of Customers information.Maintain Quality Standards.Should have proactive approach and can think out of the box to help customers.Handling Emails, if required.Making outbound calls for failed transaction or sales conversion.Required...

Manage customer queries as per defined processEnsure customer is explained and satisfied with response providedManage calls as per defined AHT100 PERCENT customer satisfactionZero candidate escalations95 PERCENT call response rateManage customer queries / complaints over emailGood typing speed and written communication skillsManage email response rate and...

Head - PresalesWe are seeking a dynamic and experienced Pre-Sales Head to lead our team in InsuranceDekho. The ideal candidate will be responsible for overseeing all per-sales activities, including client engagement, solution, solution presentation, bid management, and ensuring alignment between sales and technical sales.Location: GurgaonKey...

Job Descriptions:Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre associates who deal with our existing and potential customer. The QA will monitor inbound , outbound call or emails responses to assess associates communication, technical accuracy, customer service performance, and conformity to...

Description R&D Director, SoapsGurugram, HaryanaBe the local lead for R&D Health in India, representing R&D functions on the Commercial lead team. Ensure effective communication between the local Business & the global R&D Stakeholders. Ensure that R&D partnership with local India stakeholders is clear and clarified as needed. Identify and recommend key...

Join us as a Customer Service & Operations AnalystThis is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomesYou'll be actively participating in initiatives to improve customer service, processes and proceduresYou'll hone your existing analytical skills and be well positioned to...

Job Descriptions:Experience as Team Leader/Asst. Manager for a Tele-sales/Customer Service process should equip adequate knowledge of Call Centre metrics, understanding & efficiently driving dialer and calling processes.Responsibilities and Desired Skills:Demonstrated ability to effectively manage a team.Must Know AHT, Attrition, Shrinkage, YTD/MTD...

SITEL is:Worlds Leading BPO.Handle 3 million contacts every day.60000 Employees Worldwide.145 centers in 27 countries.350 clients.36 languages.Rated No.1 Contact Center Globally by the Black Book of Outsourcing, 2nd time in a row.Job SummaryAnswer inbound calls within the guidelines/goals established by the client and management. Consistently archives call...

About the job:IGT Solutions is a leading customer experience (CX) company, specializing in AI-led transformative experiences for global brands in the Travel and High Growth Tech industries. With a focus on digital and human intelligence, IGT manages end-to-end CX journeys, providing services to 85 renowned customers worldwide. Established in 1998, IGT...

Manager - Customer Success About the role:What you do in this role will have a real, genuine impact on the growth of our business whether it's building strong strategic relationships and crafting new revenue opportunities for our partners, or being the voice of the customer to internal stakeholders and advocating on their behalf.Your Impact in Role: Own the...

Digital Marketing ManagerWe are hiring for Digital Marketing Manager for our client in Education Sector, Frankfinn Aviation services.Role: Will be responsible for driving quality lead generation through the effective use of various digital marketing channels, daytoday implementation of campaigns, and managing thirdparty relationships, affiliates etc. To...

Are you ready to join our dynamic team? We are looking for a Sales Manager to lead and support our sales team.Responsibilities: Achieve planned sales targets. Establish individual sales objectives with the team. Build strong connections with potential clients to understand and cater to their requirements. Recruit, train, and guide the sales team while...

About the internship:Selected intern's day-to-day responsibilities include:1. Assist with the preparation and distribution of professional correspondence, reports, and presentations2. Conduct research as requested and compile and summarize information for various projects3. Manage and maintain filing systems (both physical and digital) to ensure efficient...

DIRECTOR CREDIT RISK (BFSI/RISK ANALYTICS)- GURGAON YEARS OF EXPERIENCE)DIRECTOR CREDIT RISK (BFSI/RISK ANALYTICS)- GURGAON YEARS OF EXPERIENCE) A Client of Analytics VidhyaGurugram INR LPA Experience :YRSOpenings:2Details:Role & Responsibilities at job: To be a Leader and Manager who can work on multiple project streams for a client and applies Analytics...