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OTC Cash App Executive

2 months ago

Gurgaon Haryana IN Johnson Controls International Full time

Job Description:

  • This role will report to the OTC Cash Application Supervisor and work closely with collections team to proactively identify and resolve issues related to unapplied cash
  • Records client payments in appropriate accounts, identifies and resolves payment discrepancies and answers internal customer’s inquiries
  • This role will also work in link with cash and banks team in order to follow up bank reconciliations
  • Account for the amount collected from the customers in the appropriate accounts on a timely basis and with 100% accuracy
  • Process and accurately apply all incoming payments for all customer accounts from various sources including Live Checks, Credit Cards, Electronic Lockbox ,Wire Transfers  etc.
  • Monitor, respond or redirect inquiries from the AR and Accounting Mailboxes in a timely & professional manner
  • Reconcile the customer accounts and bank accounts to ensure there are no open items in customer accounts and zero unapplied cash.
  • Follow up advance payment account
  • Provide quality, professional customer service to all internal customers.
  • Monitor, respond or redirect inquiries from the AR and Accounting Mailboxes in a timely & professional manner
  • Responsible for producing the daily customer cash receipts reports
  • Download daily bank statements and ensure cash is appropriately applied to customer accounts
  • Provide quality, professional customer service to all internal customers
  • Ensure compliance to applicable policies, guidelines, and regulations

Requirement and Qualifications:

  • Graduate / Postgraduate in any stream
  • Fluent in English, both verbal and written communication skills would be mandatory
  • Working experience within a shared services environment supporting North America region is mandatory
  • Experience in North American process would be preferred
  • Working in US working hours (night shift) is a mandatory requirement
  • 2 - 3 Years of experience required with OTC domain
  • Excellent communication and interpersonal skills with a customer service focus
  • Demonstrates initiative, is conscientious, detail oriented and provides complete follow-through on areas of responsibility
  • Positive attitude and a strong team player
  • Systems proficiency in ERPs (Oracle Ace, Oracle R12, Oracle Fusion) would be an advantage
  • Analytic and strong research skills
  • Intermediate skills in Microsoft® Word, Excel, Outlook, and Internet navigation and research, including , Ability to utilize basic formulas &Utilize Pivot Tables and V-Lookups.
  • Essential: Over 3 - 4 years of relevant experience in accounting/finance