AVP Order to Cash Specialist

1 month ago

Gurgaon, Haryana, India Genpact Full time
Job Title: AVP Order to Cash

Genpact is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

We are inviting applications for the role of Assistant Vice President - Order to Cash. In this role, you will be responsible for OTC Ops and Transformation E2E. You will need to focus on continuous process improvement and adapt to change. You will develop and manage effective working relationships in the organization and actively liaise with all Key Stakeholders.

Responsibilities:

  • Be a specialist in the Domain of OTC and drive projects for aligning to Global Design
  • Excellent knowledge of ERP Applications, Workflow Tools, etc.
  • Drive Digital implementations of new tools – troubleshoot issues and customize digital implementations.
  • Train teams on digital tools implementation and drive adoption
  • Coordinate within the team & ensure all vital information is compiled, reviewed, and approved (if necessary) for credit memos, refunds, credit investigations, client billings, overdue invoices, credit policy, and applying and balancing AR
  • Supervise and report out the progress of projects
  • Assess actual performance against standards to determine whether the team is on target to reach goals and takes corrective actions as necessary
  • Build a relationship with all internal and external partners, drive cross-sales for customer
  • Ensure timely resolution of customer / raised issues along with root cause analysis to avoid reoccurrence
  • Share best practices with a customer and identify areas of improvement within processes (Credit, Billing, Collections, Dispute & reconciliation process)
  • Should be able to mentor, guide, influence & empower the team to achieve targets/metrics
  • Identify & implement standardization within processes across the region
  • Drive growth of business and build relationships with customers globally
  • Ability to lead & build strong teams from a domain standpoint along with digital tools & influence multiple internal & external partners on the process adaptations
  • Ability to build client partnerships & work in an ambiguous environment
  • Sound financial & commercial Business Understanding
  • Should have been a part of the transition process, done due diligence or solution identification
  • Multi-Tasking skills in project delivery, deadlines and budget
  • Resource needs to be upbeat, confident, outspoken & strong in communication
  • Strong understanding of tools available in the market – example get paid

Qualifications we seek in you:

Minimum qualifications:

  • Rank holder Chartered Accountant/ Graduate from top Commerce colleges
  • Own end-to-end client service delivery and P&L
  • Be a key driving force in managing new/existing relationships with a set of valuable clients leading to a healthy P&L
  • Develop a strategy for winning and transitioning new deals while running and growing the existing relationships
  • Be responsible for ensuring the right solution is proposed for new deals, actively participating in the deal process, aiding and enabling robust transitions, delivering ongoing client satisfaction through consistent high-class service delivery, and thereby ensure high NPS, cross-sell and profitability
  • Lead the way in implementing new technologies in operations and display a strong executive presence
  • Engage in building collaborative teams that align and work to achieve Genpact and Client goals

Preferred Qualifications:

  • Prior OTC process & project management experience
  • LSS certification

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,'

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