Account Manager

Kelly Outsourcing & Consulting Group (KellyOCG) is a leading provider of global talent management solutions leading the way especially in Managed Service Provider (MSP) and Recruitment Process Outsourcing (RPO) solutions. We are proud of our reputation for doing things differently – through the services we deliver and the people we attract. Our commitment to our clients is to help them attract incredible talent, just as we want like-minded people who are committed, passionate and just love to deliver amazing results, to be part of our success

Role: Operations Manager / Account Manager

Key Roles and Responsibilities

• Execute and manage contingent workforce programs / projects for the customer as a Managed Service Provider (MSP) fulfilling contingent workforce / project needs through supplier / vendor sourcing channels.
• Selection and Performance Management of suppliers / vendors as per the need of the customers.
• Finance, Taxation and Reconciliation of Project accounts.
• Experience using standard MSP/CWO operations tools or proprietary MSP/CWO tools for Client reporting, internal reporting and account management.

Details of Roles & Responsibilities

• Supplier Contract and Performance Management:
• Supplier contract management involving renewal of legal contracts, re-aligning financials based on supplier performances and other such established metrics of programs, thus ensure successful progressive partnerships (50+ suppliers in the IT and Communication, Embedded technologies, BFSI, ITES industries).
• Play a pivotal role to establish and conduct periodic review while creating benchmarks for supplier performance so as to address changing business delivery needs of clientele.
• Consistently endeavor to bring-in current trends and stay abreast with clients, hence able to ramp-up supplier-force during expansions.

Operations Management:

• Implementing CW rate card for the program on the required job catalogues & maintaining the cost avoidance process to ensure effective rate optimization on CW category. Also, refreshing the rate card at regular intervals as per market needs.
• Identify and drive cost savings initiatives through optimized CW rate cards, resulting in volume discounts and tenure discounts.
• Quick turnaround when it comes to establishing and maintaining stakeholder relationships across business lines.
• Ensure agreed quality standards are maintained while managing the life cycle across SOWs through T&M/fixed pricing milestones.
• Impact reduction of time-card approval cycles, thus resulting in measured improvements for better project financials.
• Ensure 100% timely salary payouts in CW programs while monitoring the payroll process across all programs.
• Ensure process accuracy of invoice submittals to be 100% and hence their timely payouts to suppliers as per SLAs, thus no reversals / late payments which effect the P&L nor the partner and engagement metrics.
• Serve as the point of resolution for Issues/Disputes to ensuring appropriate solutions to all the stakeholders.
• Stay proficient and hands-on in usage of VMS tools like IQNavigator (IQN), Emptoris, Provade, Ariba, Fieldglass, Beeline etc. to be able to resolve real-time, on-the ground issues which arise due to change of SPOC/end-user during critical phases.
• Responsible for multiple MSP program P&L Operations to ensure targeted return on sales is achieved.
• Responsible for Mentorship of CWO team w.r.to career-progression, training and enablement needs.

Compliance and Reporting:

• Responsible for adherence to the program’s outlined process compliance through regular audit & periodic proactive reporting to stake holders (QBRs, Monthly reviews, Milestone reviews etc.).
• Stay as the Go-to point for accurate financial & real-time business metric reports and analysis so as to assist business health assessments, model program showcasing etc.

Skills Required

• Ability to work in environments which require quick TAT due to competing priorities, industry information sensitivity etc.
• Ability to mentor and guide a large team across levels and locations
• Participate actively in appraisal and development cycles of team-members.
• Ability to build, nurture, grow and impact relationships with client stakeholders of all levels of an organization.
• Good communication and business presence which can ensure the above with internal and external stakeholders while partnering for success.
• Eye for detail of accuracy in data capture and its presentation.
• Effectively work with peer group to build efficiencies and foster a strong larger team environment.
• Demonstrated capability to contribute to expansion bids, taking on the role of a solution architect when required, and providing tailored solutions to meet client needs.

Minimum years’ experience required: 10-17 years

Qualification: Bachelor’s degree (Any)