Customer Relationship Management Manager

1 week ago

North Goa Goa India, Goa ALYF Full time

Company: ALYF

Job Location : Goa

Job Type : Full Time

Designation : CRM Manager /CRM Executive

Salary : 3-10 P.A.

Minimum Experience : 2-3 years (Mandatory Real Estate )


Job Description:

· Responsible for managing the complete customer’s life-cycle (Post Sales).

· Coordinate with the sales team to ensure that all relevant information & documentation regarding the customer is available as per the checklist for a smooth handover to CRM.

· Responsible for leading the CRM operations, payments & collections, customer engagement and query resolution.

· Ensure Welcome Call is done for onboarding customers post sales.

· Ensure complete & comprehensive documentation of all customer related records are maintained.

· Generating Welcome email, Registration documents, Demand & Reminder letter.

· Handling customer queries/grievances related to post sales process.

· Maintaining MIS and updating database, customer interactions & financial transactions.

· Collaborate with cross-functional teams to ensure alignment of CRM strategies with overall business objectives.

· Key responsibilities also include Retentions and L&R business.

· Handholding clients post project delivery to ensure smooth functioning of Property Management business.

Qualification & Requirements –

· Graduate in any stream

· Excellent communication skills

· Minimum2-3 years of CRM experience in Real Estate industry is mandatory

· Proficient in MS Excel

· Immediate joiners will be preferred

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