Lead - Customer Experience

Job Responsibilities:To design and deliver a seamless, consistent, and differentiated customer experience across all digital and offline touchpoints, thereby improving customer satisfaction, retentionAnalyze end-to-end journeys (account opening, KYC, trading, fund transfers, support). Identify pain points and opportunities for simplification.Set up feedback...

We are looking for a highly motivated and customer-focused professional to lead our Customer Experience (CX) initiatives. The role involves designing and executing strategies that enhance customer satisfaction, build loyalty, and drive overall business growth. The ideal candidate will act as the voice of the customer within the organization, ensuring...

Roles and ResponsibilitiesHandle customer queries and concerns in a timely and professional manner, resolving issues promptly.Manage customer relationships through effective communication, ensuring high levels of satisfaction and retention.Develop strong understanding of customers' needs and preferences to provide personalized solutions.Collaborate with...

One of our leading Financial Services clients is looking for a Digital CX (Customer Experience) leader to own the customer experience across our web and mobile platforms. This role is at the intersection of product, technology, and delivery — ensuring our digital channels web, iOS/Android/iPadOS apps) deliver seamless, secure, and high-performing customer...

CKP Insurance Brokers Pvt Ltd is a direct Life & General insurance Broker company based in Mumbaithat provides a range of Insurance Products and Services to meet the needs of Corporates, Governmentbodies, and Individuals.Responsibilities:Collaborate with the Sales team to improve customer ExperienceFollow ups on WhatsApp, emails and calls on the status of...

Think Design Collaborative is looking for a seasoned User Experience Design Lead with 7+ years of experience for its Mumbai Studio.Skills:Ability to understand complex business goals, product & technical content, and Interaction Design in order to create engaging & effective experiences for our customersThorough understanding of User Experience...

We are looking for someone passionate about improving how customers experience our brand across all touchpoints. This role will focus on identifying pain points, designing solutions, and driving initiatives that improve customer satisfaction and NPS. The right person will be hands-on, analytical, and able to work with teams across product, operations, and...

About Us:Love DK is amass-premium jewellery brandspecialising in everyday pieces that embody individuality, originality, and personal style. Every product is locally sourced and handmade with love by our karigars. With a growing Instagram community of 24,000+ and our web store , we're building a brand that feels personal, intentional, and deeply connected to...

Customer Capitalis at the forefront of providing innovative Product as a Service- solutions, tailored to meet the needs of large enterprises. We specialize in creating commerce platforms— including shopping, travel, and deals—that are seamlessly integrated with loyalty programs to serve the end customers of our clients.As a funded company founded by...

Role Overview: As a member of the Customer Experience team, your main responsibility will be to ensure the best-in-class experience for customers by collaborating with cross-functional teams. You will play a key role in mapping the customer journey, identifying areas for improvement, and implementing strategies to enhance customer experience while reducing...