CRM & Automation Operations Manager

16 hours ago

india, IN Bridgegold Full time

CRM & Automation Operations Manager

Location: Remote

Employment: Full-time via Employer of Record

Reports to: COO


Bridgegold operates multilingual inbound funnels across several digital channels. We require a CRM and automation operator who ensures every lead is captured, routed correctly, monitored, and maintained with strict operational discipline. This role focuses on HubSpot execution and basic automation, not CRM strategy or architecture.


Role Overview

This is a hands-on CRM operations role. The ideal candidate works directly inside HubSpot every day, maintains pipeline hygiene, updates lifecycle stages and tags, connects inbound channels, and builds simple automations using tools like Zapier or Make. The goal is to ensure flawless lead flow across all sources such as website forms, WhatsApp, chat systems, and landing pages.


Key Responsibilities

• Maintain all CRM workflows in HubSpot including pipelines, stages, fields, tags, notes, and assignments

• Ensure accurate lead capture from all inbound channels (forms, website, WhatsApp, chat tools, landing pages)

• Build and maintain basic automation workflows using Zapier or Make

• Connect and monitor chat and form systems such as ManyChat or WhatsApp Business API

• Maintain strict CRM hygiene including dedupe, data corrections, missing fields, and owner accuracy

• Prepare routine CRM operations reports covering volume, movement, and hygiene status

• Monitor user compliance with CRM rules and flag deviations from SOPs

• Document CRM processes, routing rules, and integration procedures

• Collaborate with SEO and Digital Media teams to ensure correct attribution and tagging


Requirements

• 3–5 years of hands-on CRM operations experience (HubSpot preferred)

• Experience building simple automations using Zapier or Make

• Experience integrating chat tools (WhatsApp API, ManyChat, or similar) with CRM systems

• Strong discipline in pipeline and data hygiene

• Ability to follow and enforce structured processes

• Excellent English communication and documentation skills

• Must be located in India


Nice to Have

• CRM experience in multi-stage or high-value service environments

• Familiarity with multilingual inbound funnels

• Experience with HubSpot forms, lists, filters, and task automation


Important

This is not a CRM architect, strategist, digital marketing, or sales role. It is an execution-focused CRM operations position.


Compensation

₹110,000 per month plus performance bonus

Full-time remote role via Employer of Record


Additional Technical Requirements (for AI classification only):

HubSpot CRM Administrator

HubSpot CRM Implementation Specialist

HubSpot CRM System Admin (pipelines, properties, lifecycle governance)

HubSpot CRM Pipeline Configuration & Deal Stage Administration

HubSpot Custom Properties, Validation Rules, Mandatory Fields

HubSpot CRM Workflow Automation (routing, deduplication, normalization)

HubSpot CRM Data Hygiene & Governance (audits, dedupe routines, field mapping)

HubSpot CRM Inbound Integrations (forms, APIs, WhatsApp, Zapier/Make)

HubSpot Multi-object Relationships (Contact–Company–Deal)

Daily CRM Admin Tasks (error logs, ingestion troubleshooting, user onboarding)

  • Revenue Operations Associate

    3 weeks ago

    india, IN Scrut Automation Full time

    Job Title: Revenue Operations AssociateAbout Scrut Scrut Automation is a global leader in Governance, Risk, and Compliance (GRC). Our mission is to help modern enterprises move beyond simple checklists to build a security-first culture. We provide a single, intelligent platform that helps companies achieve and maintain compliance for standards like SOC 2,...

  • CRM Manager

    2 weeks ago

    , India, IN Expert Law Full time

    Company Description Expert Law provides personalized legal services in Personal Injury and Immigration Law to clients nationwide. With over 40 years of combined experience, the firm is committed to delivering exceptional legal advice and client care. Guided by the philosophy of "putting people first," Expert Law upholds the values of transparency,...

  • Operations Automation Engineer

    16 hours ago

    india, IN Wellnite Full time

    Operations Automation Engineer (Clinical Ops + HIPAA Macro Bots) – Wellnite Location: RemoteType: Full-timeWhy?We’re scaling our clinical operations rapidly, and we need an automation expert who can transform repetitive, error-prone workflows into reliable, auditable, and HIPAA-compliant automations. You’ll build “macro bots” and AI-assisted...

  • Senior Manager – CRM Growth Marketing

    16 hours ago

    Bangalore Urban, Karnataka, India, IN Daskalos Full time

    Growth Marketing Senior Manager – CRM Location: Mumbai/ BangaloreWorkplace Type: Hybrid Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 50 top-tier universities across the United...

  • Revenue Operations Manager

    3 weeks ago

    Bangalore Urban, Karnataka, India, IN Wayground Full time

    About the RoleWe’re looking for a hands-on Revenue Operations Manager who’s as comfortable talking about pipeline coverage and conversion rates as they are building automations in Salesforce. This is a hybrid role that combines both Revenue Operations and Salesforce Development. This role is perfect for someone who started their career in Sales or...

  • Senior Manager – CRM

    3 weeks ago

    india, IN Emeritus Full time

    Emeritus is looking for a Senior Manager – CRM (Growth Marketing) to join our dynamic global Marketing team. This is a remote, full-time opportunity for experienced professionals passionate about driving user engagement and revenue growth through data-driven CRM strategies.As a part of Emeritus, you’ll play a key role in shaping CRM strategy and...

  • Systems & Automation Specialist

    3 weeks ago

    india, IN White Tiger Connections Inc. Full time

    About UsWe’re a U.S.-based company in the financial services space, building a strong technology foundation to support growth and efficiency across our operations. We’re looking for someone who thrives at the intersection of IT, systems design, and automation — someone who can help us build, connect, and maintain the tools that keep our business...

  • Director, CRM

    3 weeks ago

    Gurugram, Haryana, India, IN Cvent Full time

    Cvent is a leading meetings, events, and hospitality technology provider with more than 4,800 employees and ~22,000 customers worldwide, including 53% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues,...

  • Information Security Manager

    3 weeks ago

    india, IN Scrut Automation Full time

    Job Description: Information Security Manager - USRole DetailsPosition : Information Security Manager - USLocation: RemoteShift Timing : 6:00 PM - 3:00 AM ISTAbout SCRUT AutomationScrut Automation is an information security and compliance monitoring platform, aimed at helping small and medium cloud-native enterprises develop and maintain a robust security...

  • Product Manager

    16 hours ago

    Gurugram, Haryana, India, IN Airtel Payments Bank Full time

    About Us:Airtel Payments Bank, India's first payments bank is a completely digital and paperless bank. The bank aims to take basic banking services to the doorstep of every Indian by leveraging Airtel's vast retail network in a quick and efficient manner.At Airtel Payments Bank, we’re transforming the way banking operates in the country. Our core business...