AGM Operations

2 hours ago

Tamil Nadu India, India The Banyan HR Consults Chennai Full time

Job description


Post: AGM Operations (TN & Kerala)

Industry: Leading Parcel Service / Logistics

Location: Tamil Nadu & Kerala

Experience: Minimum 8-12 years in Parcel Service -Operations in leading parcel service companies preferred.


Role Overview:

We are looking for a dynamic and result-oriented AGM Operations to lead and manage end-to-end operations across Tamil Nadu and Kerala. The candidate will be responsible for overseeing 400 franchise agents and 250 ground-level staff, ensuring smooth operations, driving business growth, and implementing process excellence across the region.


Key Responsibilities:

1. Operations Management

  • Oversee daily operational activities across multiple locations in TN & Kerala.
  • Ensure efficient parcel movement, timely dispatch, delivery, and route optimization.
  • Establish and monitor SOPs to maintain service quality, TAT, and customer satisfaction.
  • Coordinate with hubs, branch offices, franchise agents, and ground staff.

2. Franchise Network Management

  • Manage, support, and monitor 400+ franchise partners.
  • Ensure franchise adherence to operational guidelines and business performance targets.
  • Conduct regular meetings, audits, and service quality checks.
  • Support franchisee onboarding, training, and performance improvement.

3. Team Handling & Staff Management

  • Lead and manage 250 ground-level employees including supervisors, field staff, and operations teams.
  • Plan workforce allocation, productivity improvement, and performance monitoring.
  • Provide training, motivation, and guidance to ensure operational excellence.

4. Business Development & Revenue Growth

  • Drive business expansion initiatives across TN & Kerala.
  • Identify new business opportunities, partner development, and volume growth.
  • Work closely with senior management to achieve monthly and annual revenue targets.
  • Implement strategies to improve market share and customer base.

5. Travel & Field Operations

  • Extensive travelling across Tamil Nadu & Kerala to monitor branches, franchises, and operational points.
  • Conduct field audits, client visits, and franchise reviews.

6. MIS, Reporting & Compliance

  • Prepare daily/weekly/monthly MIS related to operations, service levels, performance metrics, and revenue.
  • Ensure compliance with company policies, legal regulations, and safety standards.
  • Implement corrective actions to minimize operational losses or discrepancies.

Key Skills Required:

  • Strong leadership and people management skills
  • Hands-on experience in logistics/courier/parcel operations
  • Excellent communication and franchise management abilities
  • Ability to work under pressure and handle large teams
  • Strong analytical and problem-solving skills
  • Willingness for intensive travel across TN & Kerala
  • Target-driven with strong business acumen

Qualifications:

  • Any Graduate (MBA preferred)
  • Minimum 8 years of experience in parcel operations required.
  • Experience handling multi-location operations in TN & Kerala is a must

Salary:

Maximum gross up to 14 LPA

Role: Zonal Sales Manager (B2B)

Industry Type: Courier / Logistics

Department: Sales & Business Development

Employment Type: Full Time, Permanent

Role Category: Enterprise & B2B Sales

Education

PG: MBA/PGDM in Any Specialization

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