AGM Operations

7 hours ago

Tamil Nadu, India The Banyan HR Consults Chennai Full time

Job description Post: AGM Operations (TN & Kerala) Industry: Leading Parcel Service / Logistics Location: Tamil Nadu & Kerala Experience: Minimum 8-12 years in Parcel Service -Operations in leading parcel service companies preferred. Role Overview: We are looking for a dynamic and result-oriented AGM Operations to lead and manage end-to-end operations across Tamil Nadu and Kerala. The candidate will be responsible for overseeing 400 franchise agents and 250 ground-level staff , ensuring smooth operations, driving business growth, and implementing process excellence across the region. Key Responsibilities: 1. Operations Management Oversee daily operational activities across multiple locations in TN & Kerala. Ensure efficient parcel movement, timely dispatch, delivery, and route optimization. Establish and monitor SOPs to maintain service quality, TAT, and customer satisfaction. Coordinate with hubs, branch offices, franchise agents, and ground staff. 2. Franchise Network Management Manage, support, and monitor 400+ franchise partners . Ensure franchise adherence to operational guidelines and business performance targets. Conduct regular meetings, audits, and service quality checks. Support franchisee onboarding, training, and performance improvement. 3. Team Handling & Staff Management Lead and manage 250 ground-level employees including supervisors, field staff, and operations teams. Plan workforce allocation, productivity improvement, and performance monitoring. Provide training, motivation, and guidance to ensure operational excellence. 4. Business Development & Revenue Growth Drive business expansion initiatives across TN & Kerala. Identify new business opportunities, partner development, and volume growth. Work closely with senior management to achieve monthly and annual revenue targets. Implement strategies to improve market share and customer base. 5. Travel & Field Operations Extensive travelling across Tamil Nadu & Kerala to monitor branches, franchises, and operational points. Conduct field audits, client visits, and franchise reviews. 6. MIS, Reporting & Compliance Prepare daily/weekly/monthly MIS related to operations, service levels, performance metrics, and revenue. Ensure compliance with company policies, legal regulations, and safety standards. Implement corrective actions to minimize operational losses or discrepancies. Key Skills Required: Strong leadership and people management skills Hands-on experience in logistics/courier/parcel operations Excellent communication and franchise management abilities Ability to work under pressure and handle large teams Strong analytical and problem-solving skills Willingness for intensive travel across TN & Kerala Target-driven with strong business acumen Qualifications: Any Graduate (MBA preferred) Minimum 8 years of experience in parcel operations required. Experience handling multi-location operations in TN & Kerala is a must Salary: Maximum gross up to 14 LPA Role: Zonal Sales Manager (B2B) Industry Type: Courier / Logistics Department: Sales & Business Development Employment Type: Full Time, Permanent Role Category: Enterprise & B2B Sales Education PG: MBA/PGDM in Any Specialization

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