AGM Operations

8 hours ago

India The Banyan HR Consults Chennai Full time

Job Description Job description Post: AGM Operations (TN & Kerala) Industry: Leading Parcel Service / Logistics Location: Tamil Nadu & Kerala Experience:Minimum 8-12 years in Parcel Service -Operations in leading parcel service companies preferred. Role Overview: We are looking for a dynamic and result-oriented AGM Operations to lead and manage end-to-end operations across Tamil Nadu and Kerala. The candidate will be responsible for overseeing 400 franchise agents and 250 ground-level staff, ensuring smooth operations, driving business growth, and implementing process excellence across the region. Key Responsibilities: 1. Operations Management - Oversee daily operational activities across multiple locations in TN & Kerala. - Ensure efficient parcel movement, timely dispatch, delivery, and route optimization. - Establish and monitor SOPs to maintain service quality, TAT, and customer satisfaction. - Coordinate with hubs, branch offices, franchise agents, and ground staff. 2. Franchise Network Management - Manage, support, and monitor 400+ franchise partners. - Ensure franchise adherence to operational guidelines and business performance targets. - Conduct regular meetings, audits, and service quality checks. - Support franchisee onboarding, training, and performance improvement. 3. Team Handling & Staff Management - Lead and manage 250 ground-level employees including supervisors, field staff, and operations teams. - Plan workforce allocation, productivity improvement, and performance monitoring. - Provide training, motivation, and guidance to ensure operational excellence. 4. Business Development & Revenue Growth - Drive business expansion initiatives across TN & Kerala. - Identify new business opportunities, partner development, and volume growth. - Work closely with senior management to achieve monthly and annual revenue targets. - Implement strategies to improve market share and customer base. 5. Travel & Field Operations - Extensive travelling across Tamil Nadu & Kerala to monitor branches, franchises, and operational points. - Conduct field audits, client visits, and franchise reviews. 6. MIS, Reporting & Compliance - Prepare daily/weekly/monthly MIS related to operations, service levels, performance metrics, and revenue. - Ensure compliance with company policies, legal regulations, and safety standards. - Implement corrective actions to minimize operational losses or discrepancies. Key Skills Required: - Strong leadership and people management skills - Hands-on experience in logistics/courier/parcel operations - Excellent communication and franchise management abilities - Ability to work under pressure and handle large teams - Strong analytical and problem-solving skills - Willingness for intensive travel across TN & Kerala - Target-driven with strong business acumen Qualifications: - Any Graduate (MBA preferred) - Minimum 8 years of experience in parcel operations required. - Experience handling multi-location operations in TN & Kerala is a must Salary: Maximum gross up to 14 LPA Role: Zonal Sales Manager (B2B) Industry Type: Courier / Logistics Department: Sales & Business Development Employment Type: Full Time, Permanent Role Category: Enterprise & B2B Sales Education PG: MBA/PGDM in Any Specialization

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