Cisco UCCE

7 days ago


Bengaluru Karnataka India, Karnataka Tata Consultancy Services Full time

TCS hiring


Role: UCCE components ICM, PG, CVP, CTI, Finesse, CUIC,CM


Location: Bangalore, Hyderabad


Experience: 5-10


Must have:

  • UCCE – solid hands-on experience required on UCCE components like ICM, PG, CVP, CTI, Finesse, CUIC,CM
  • Strong knowledge on Cisco products UCCE/PCCE & features and other cisco gateways understanding
  • Strong hands-on CVP/ICM/CUIC/Finesse application & implementation work needed with troubleshooting capabilities.
  • 3-6 years of relevant work experience
  • ServiceNow tool experience for Change/Incident /Problem Management
  • UCCE/PCCE– Knowledge and exposure
  • Strong hands-on CC- Troubleshooting skills
  • Knowledge of other contact center systems such as Genesys, Avaya, Nice, or F9 is preferred but not required.

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