Senior Manager

About us:

Cashfree Payments is India’s leading payments and API banking company. It helps 6,00,000+ businesses accept and send money and is used for multiple use cases like vendor payouts, wage payouts, bulk refunds, etc. Cashfree Payments offers the widest range of solutions including API banking platform Payouts that helps businesses send money instantly 24x7 to any bank account, UPI ID, card, or wallet with a simple API that businesses can integrate with their product.

Cashfree Payments Payment Aggregation business is regulated by the Reserve Bank of India. Cashfree Payments is one of the first recipients of such licenses, and will be adding more such regulated products in its portfolio

The HRBP for the Non-Tech vertical will act as a strategic partner to the Business team, providing HR guidance and support to achieve business objectives. This role involves implementing HR strategies, managing employee relations, and ensuring that the HR needs of the team are met effectively.

What You Will Do:

The incumbent will partner with Business and Operations leadership to design and execute people strategies that drive organizational effectiveness, workforce capability, and business performance.

This role involves strengthening workforce structure, driving change initiatives, strategic workforce planning, talent management, performance management, succession planning, and continuous improvement across business functions and sub-units.

The role will own and drive the Learning & Development (L&D) charter for the business.

Key Responsibilities:

• Act as a strategic HR partner to Business and Operations leaders to align people strategy with business objectives.
• Design, build, and lead the L&D charter, including behavioral, leadership, functional, and compliance learning programs.
• Conduct structured Training Needs Analysis (TNA) based on business goals, competency gaps, and performance data.
• Develop and execute annual learning calendars and capability-building roadmaps.
• Own end-to-end training delivery including program design, vendor management, facilitation, and impact assessment.
• Establish frameworks for career progression, capability building, and internal talent mobility.
• Coach managers to build leadership depth and people management effectiveness.
• Drive change management initiatives during business transformations.
• Lead performance management cycles, succession planning, and high-potential talent development.
• Partner with internal HR stakeholders and engagement SPOCs to drive employee engagement and culture initiatives.
• Lead end-to-end talent assessments for new and existing employees in partnership with Talent Acquisition.
• Provide hands-on performance management support to line managers including coaching, counseling, career development, and disciplinary processes.
• Review and enhance HR policies, rewards and recognition frameworks, and incentive structures to align with industry best practices and business outcomes.

What You Will Need:

• 12–15 years of HR Business Partnering experience, preferably in non-tech, business operations etc.
• Proven experience in building and running Learning & Development frameworks or academies.
• Strong stakeholder management, communication, and influencing skills.
• Solid understanding of business operations, productivity drivers, operational KPIs, and workforce metrics.
• Ability to influence leaders without authority and align people priorities with business goals.
• Strong leadership advisory mindset with coaching and consulting capabilities.
• Analytical mindset with experience using workforce and performance data to drive decision-making.