International Customer Service

2 weeks ago

Navi Mumbai Maharashtra India, Maharashtra The HIRD Full time

Job Description

As a part of the US Healthcare - Inbound Voice Process, your primary responsibility will be to assist US-based customers with queries related to healthcare insurance. The role demands excellent communication skills, a strong customer-service mindset, and attention to detail.


Location: Mindspace, Building No – 2, Next to Airoli Railway Station, Airoli, Navi Mumbai.

Shift: US Shift (Night Shift)

Weekly Off: Saturday & Sunday Off

Experience: Fresher / Experienced

Salary: ₹3.30 LPA (CTC)

Facility: One way (drop)


Roles & Responsibilities:

  • Handle inbound calls from US-based members regarding healthcare insurance, claims, policy details, and coverage.
  • Provide accurate information regarding eligibility, deductibles, payments, and prior authorizations.
  • Document interactions appropriately and maintain patient confidentiality in compliance with HIPAA guidelines.
  • Resolve customer queries promptly with a customer-first approach.
  • Escalate complex issues to appropriate departments when needed.
  • Stay updated with system changes, policy updates, and meet quality and productivity targets.

Desired Candidate Profile

  • Excellent verbal and written English communication skills.
  • Strong comprehension, analytical, and multitasking abilities.
  • Basic knowledge of business writing and email etiquette.
  • Customer service-oriented with polished soft skills.
  • Not pursuing any full-time educational course.
  • Comfortable with Work From Office and Night Shifts.
  • Willing to relocate within Transport Boundary (if outstation).

Note:

Candidates with BPO experience and complete documents will be given preference.

Interview Process

  1. Assessment (Minimum SVAR score: 55) (Virtual )
  2. HR Interview (Walk- in )
  3. Operations Interview (Walk- in )

Perks & Benefits

  • Performance-based incentives
  • One-way cab facility (drop) within transport boundaries
  • Night shift allowance up to ₹3,000/month
  • Structured training program to enhance skills
  • Opportunity for long-term career growth within Wipro.

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