Escalation Manager

Posted Date15 Sep 2025- Function/Business AreaCustomer Service- LocationMumbai- Job ResponsibilitiesEscalation management - track and close escalation Monitor escalation closure KPIs and publish daily/weekly /monthly reports 3.Drive happy call program for sample calling of customers & publish weekly reports Assist training team in content...

Escalation Manager, or Incident Manager with a strong background in Data Centre operations or Internet Service Provider (ISP) environments. The ideal candidate should have demonstrated experience in managing large-scale service desk operations, handling high-severity incidents, and overseeing escalation processes in mission-critical infrastructure...

Escalation management executive to Grievance escalations. Manage and resolve customer complaints and issues promptly and effectively.Communicate with customers via phone, email, and social media, ensuring a professional and empathetic approach. Required Candidate profileMin2-3 yrs of experience in escalation management.Bachelor's degreeProven experience in...

The CoinDCX journey: building tomorrow, todayAt CoinDCX, we believe 'CHANGE STARTS TOGETHER'. You are the driving force that will help us make Web3 accessible to all. In the last six years, we have skyrocketed from being India's first crypto unicorn to carrying a community of over 125 million with us. To continue maximising the adoption and acceleration of...

Reward Operations ManagerReports to: Head of RewardRole purpose: The Reward Operations Manager will lead the operational delivery of all Reward activities, acting as the second point of escalation for BAU matters across compensation, benefits, and incentives. This role will ensure governance, accuracy, and compliance in day-to-day processes while also...

We’re Hiring at Teleperformance! ✨ Role: Senior Manager – Operations Location: Malad, MumbaiWe’re looking for a strategic and experienced Senior Operations Manager to lead our Trust & Safety customer support function. This role focuses on managing sensitive customer interactions, fraud prevention, account integrity, and escalations in a high-trust...

Key Responsibilities1. Compliance Framework & GovernanceDevelop and implement a compliance management framework covering applicable laws, regulations, and internal policies.Map statutory and regulatory obligations (SEBI, MCA, RBI, FEMA, Income Tax, Labour, Environment, Trust Regulations, etc.) and maintain a compliance register.Roll out and manage compliance...

Company Description We suggest you enter details here. Role Description This is a full-time on-site role for an Account Manager located in Mumbai. The Account Manager will be responsible for managing client accounts, building and maintaining strong client relationships, ensuring successful project delivery, and providing excellent customer service. Daily...

As an Operations Manager, you will be responsible for leading a team of Operations Leads and ensuring customer delight. You will coordinate with design and the production team to keep them in alignment with the committed timelines for your cohort/ city. You will manage internal stakeholders such as Finance, Vendor teams, Installer teams etc, to ensure they...

Job Title: Project ManagerExperience: 7+ years Location: Mumbai, India1. Govern end-to-end delivery of banking & finance projects, ensuring alignment with strategic and regulatory objectives.2. Track project progress on scope, cost, timelines, and compliance, driving adherence to quality standards.3. Prepare portfolio dashboards, MIS, and senior management...