Senior Operations Manager

3 hours ago


Mumbai Maharashtra India, Maharashtra TP Full time

We’re Hiring at Teleperformance

✨ Role: Senior Manager – Operations

Location: Malad, Mumbai

We’re looking for a strategic and experienced Senior Operations Manager to lead our Trust & Safety customer support function. This role focuses on managing sensitive customer interactions, fraud prevention, account integrity, and escalations in a high-trust environment.

Key Responsibilities:

  • Lead trust-related customer support operations across global markets
  • Manage escalations, fraud investigations, and account safety protocols
  • Drive operational excellence, team performance, and SLA adherence
  • Collaborate with legal, compliance, and product teams to uphold safety standards
  • Mentor team leads and build a culture of integrity and accountability

What We’re Looking For: ✅ Proven experience in customer support operations (Trust & Safety preferred) ✅ Strong leadership, analytical, and stakeholder management skills ✅ Excellent communication and crisis-handling abilities ✅ Willingness to work in a 24×7 rotational shift


  • Senior Manager

    2 weeks ago


    Mumbai, Maharashtra, India Brookdale Senior Living Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    DepartmentMarketing | Content MarketingJob posted onNov 19, 2025Employment typePermanentAbout EmeritusEmeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 80 top-tier universities across...


  • Mumbai, Maharashtra, India Information Technology Senior Management Forum Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Posted Date11/25/2025DescriptionJob Title: Senior Manager IS OPSExperience: 10–15 yearsLocation: MumbaiReporting:Director IT Operation and InfrastructureRole Overview:We are seeking an experienced professional to lead end-user operations for large enterprise accounts. The ideal candidate will drive operational excellence, manage diverse support teams, and...


  • Mumbai, Maharashtra, India, Maharashtra Evoke HR Solutions Pvt. Ltd. Full time

    ️ Walk-In Interview (Face to Face): 26th November (Wednesday): Mumbai, AndheriLOOKING FROM SECURITIES, BROKER, STOCK EXCHANGE, COMMODITY CANDIDATES ONLY. Experience:• Senior Manager – 10+ years (Budget up to 28 LPA)• AVP – 15+ years (Budget up to 35 LPA)Senior Manager / AVP – Market Operations (Index) Qualification: MBA / CA / CFA / FRM / CS...


  • Mumbai, Maharashtra, India Taskus Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    *What We Offer:*At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive...

  • TPRM Consultant

    3 hours ago


    Mumbai, Maharashtra, India, Maharashtra Cubical Operations LLP Full time

    Job Title: Consultant/Senior Consultant – Third-Party Risk Management (TPRM)Location: Mumbai, IndiaExperience Required: Minimum 2 to 6 years in TPRM / Vendor Risk / Information Security / Risk AdvisoryEmployment Type: Full-timeAbout the RoleWe are looking for a skilled and motivated Consultant/Senior Consultant – Third-Party Risk Management (TPRM) to...


  • Mumbai, Maharashtra, India Brookdale Senior Living Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    DepartmentTechnology | Product OpsJob posted onOct 18, 2025Employment typePermanentSenior Project Manager (Product-Lead) — Education Applications (Daskalos)Location: India (multi-city) • Function: Product & Delivery • Type: Full-timeRole SummaryOwn end-to-end delivery of school/HE applications across multiple campuses with a strong product and...


  • Mumbai, Maharashtra, India Ares Operations Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Over the last 20 years, Ares' success has been driven by our people and our culture. Today, our team is guided by our core values – Collaborative, Responsible, Entrepreneurial, Self-Aware, Trustworthy – and our purpose to be a catalyst for shared prosperity and a better future. Through our recruitment, career development and employee-focused programming,...


  • Mumbai, Maharashtra, India, Maharashtra Cubical Operations LLP Full time

    Job Title: Third-Party Risk Management (TPRM) - Deputy ManagerLocation: Mumbai, IndiaExperience Required: Minimum 3 to 8 years in TPRM / Vendor Risk / Information Security / Risk AdvisoryEmployment Type: Full-timeAbout the RoleWe are looking for a skilled and motivated Deputy Manager - Third-Party Risk Management (TPRM) to join our Risk Advisory / Cyber Risk...

  • Assistant Manager

    3 days ago


    Mumbai, Maharashtra, India Brookdale Senior Living Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    DepartmentMarketing | Performance MarketingJob posted onOct 17, 2025Employment typePermanentAbout EmeritusEmeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 80 top-tier universities...


  • Mumbai, Maharashtra, India, Maharashtra Valkyrie People Consulting Full time

    Job Title: Deputy General Manager (DGM) - OperationsLocation: Mumbai, MaharashtraIndustry: AutomotivePosition Overview:We are looking for an experienced Deputy General Manager (DGM) of Operations to lead and optimize our operational processes within the automotive sector. The ideal candidate will bring strong expertise in operational management, production...