Customer Service Representative

4 weeks ago

Pune Maharashtra India, Maharashtra Mphasis Full time

Job Title: Customer Support Officer - BPO


Work Location: Mphasis Limited, EON free zone, Cluster C, Wing 2, Kharadi, Pune-411014 (Work from office)


Shift time: M-F (6.30 PM to 3.30 am and 7.30 pm to 4.30 am shift must be flexible for both shift) Two ways cabs available up till 40 kms (Complete Night shifts only)



Job Description


Process Skills:

· Respond to customer queries via inbound/outbound calls and emails within defined SLA’s

· Record interaction using client system with proper classification

· Refer Knowledge base and perform task as per defined process

· Follow up and closure of interactions to ensure customer satisfaction

· Passionate about customer service

· Comfortable with Rotational shifts, extended working hours and weekly offs.

· Candidate should clear the V&A and online typing tests


Technical Skills:

Recent Graduates from any stream Preferred

· Operating the computer- Intermediate

· MS Office - Intermediate

· Avaya/Phone Operating skills – Beginner

· Fluent in Spoken and written English with effective Business Communication

· Communication in neutral accent over phone

· Active listening and probing skills

· Basic knowledge of Insurance

Graduate freshers with excellent communication skills

· Analytical skills


About US

Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. Over the years we have left an indelible impression in the IT solutions domain with an impressive clientele and an extensive global presence. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. Our integrated solutions offering is aimed at creating value for our customers, helping them in improving their business processes with minimum hassles and capital outlays

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