DevRev - Application Engineer - Technical Support

4 weeks ago

Chennai, Tamil Nadu, India DevRev Full time

DevRev :


DevRev is a platform purpose-built for SaaS and technology companies, helping back-office development match the rapid pace of front-office customer relationships. Our mission is to bring end users, support engineers, product managers, and developers together, making it effortless to do what matters most - and creating a company-wide culture of product and customer-centricity.


Unlike generic tools, DevRev took a blank canvas approach to collaboration, search, GenAI, and analytics, enabling SaaS companies to ship faster for the largest business impact - with continuous development, roadmapping, prioritization, customer engineering, and more. DevRev is used across departments in thousands of companies and can coexist with or replace your tools, bringing information symmetry, streamlining collaboration, and converging teams.

DevRev was founded in October 2020 and raised over $85 million in seed money from investors such as Khosla Ventures and Mayfield, making it the largest in the history of Silicon Valley. It is led by its co-founder and CEO, Dheeraj Pandey, who was previously the co-founder and CEO of Nutanix, and by Manoj Agarwal, DevRev's co-founder and former SVP of Engineering at Nutanix. DevRev is headquartered in Palo Alto, California, and has offices in seven global locations.

Job Description :

We are an untraditional revenue organization, built to support a rapidly scaling technology start-up driven by product-led-growth (PLG). The pace will be fast, and the impact will be eminently tangible.

Members of the Revenue team ensure our customers are delighted as they discover, integrate with, and use the DevRev platform. Our team's mission is to lead the 360 degree investigation of our users so we can seamlessly usher them through the use of the DevRev platform and proactively meet their needs. We seek to deliver an unparalleled experience both within and outside the platform.

Your mission is to systematically help customers find value with DevRev, own the coordination between multiple stakeholders and/or engineer the solution to get the job done. Our team is charged with building our own system to provide outstanding customer experience, as well as enabling customers. You will develop a profound understanding of Product-Led Growth (PLG) & Sales-Led Growth (SLG) methodologies, customer journeys, global communication and business analytics.

Activities related to this role will include :


- Developing new ways of engaging with customers through a variety of channels (phone, Discord, chat, text, etc.) to increase product usage.


- Creating customer onboarding plans to accelerate product adoption based on best practices


- Integrating DevRev with customers' existing tech stack, including scripting, debugging and troubleshooting


- Nurturing customers in their journeys by identifying and sharing relevant content, enabling them with best practices, making proactive nudges to increase product usage


- Building our own system, integrations, automations, and more to scale an effective success & support team


- Conducting data analysis, writing queries (e.g., in SQL), and building dashboards to share insights and drive decision-making


- Learning new tools and guiding customers through critical workflows, e.g. integration with code Candidate Qualifications :



- BA/BS/BE/MCA, or equivalent educational or professional experience


- Technical customer service/support, account management, or other related experience


- Hands-on coding experience using APIs, SQL, Github, etc.


- Outstanding communication (written and verbal)


- Comfort operating in a fast-paced, global environment


- Result oriented work-style, ability to get things done and a learning mindset


Culture :

The foundation of DevRev is its culture - our commitment to those who are hungry, humble, honest, and who act with heart. Our vision is to help build the earth's most customer-centric companies. Our mission is to leverage design, data engineering, and machine intelligence to empower engineers to embrace their customers. That is DevRev


(ref:hirist.tech)

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