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Engineer - Technical Support Center

4 months ago

Chennai, Tamil Nadu, India timesjobs Full time
### Engineer - Technical Support Center

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Date: 29 Apr 2024

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Location: Chennai, India

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Company: Tata Communications

#### Broad outline of the Role

The role is responsible for managing customer queries and operations.

This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.

#### Purpose - Broad objective of the role

#### Size and Scope of Role

  • No. of direct reports
  • Total team size
#### Minimum qualification & experience

Graduate with 0-4 years of experience

#### Other knowledge/skills

  • Demonstration of problemsolving skills
  • Prior experience of providing customer service support in fastpaced, highavailability, 24x7 environments.
  • Maintain awareness of latest technologies in the domain
#### Key Responsibilities

  • Taking ownership of customer issues reported, solving their problems through by providing resolution.
  • Researching, diagnosing, troubleshooting, identifying solutions to resolve system/application issues.
  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Ensure SLA are achieved and work proactively to maintain the same.
#### Technical Competencies

##### Knowledge / Skills

  • Communication Skills
##### Job Segment:
Technical Support, Technical Support Engineer, Engineer, Technology, Engineering