EUC Engineer

3 weeks ago

Pune Maharashtra India, Maharashtra TECEZE Full time

Job Title: EUC Engineer (IMAC Implementation)

Location: Pune

Contract: 1-year (possible extension)

Work Type: On-site

Experience Level: 1yr

*Immediate joiner*


Role Overview:

The EUC Engineer will execute and support IMAC (Install, Move, Add, Change) activities across end-user devices, ensuring smooth deployment, relocation, and configuration of IT assets, while adhering to IT standards and SLAs.

Key Responsibilities:

  • Execute IMAC activities for desktops, laptops, printers, peripherals, and other end-user computing devices.
  • Perform hardware/software installations, upgrades, and configurations per IT policies.
  • Manage asset tagging, inventory updates, and documentation.
  • Support device rollouts, refresh projects, and user relocations.
  • Ensure data backup, migration, and recovery during system moves.
  • Troubleshoot hardware and OS-level issues; escalate complex problems.
  • Coordinate with Service Desk, Network, and Infrastructure teams.
  • Maintain SLA compliance for IMAC requests and ITSM closure.
  • Support user onboarding/offboarding from a device perspective.
  • Prepare and maintain SOPs, checklists, and technical documentation.

Required Skills & Competencies:

  • Strong EUC knowledge: Windows OS, Microsoft 365, Active Directory, SCCM/Intune.
  • Hardware setup, reimaging, and device provisioning experience.
  • Familiarity with ticketing systems (ServiceNow, Remedy, BMC Helix).
  • Basic networking knowledge (LAN/Wi-Fi, IP, DNS, DHCP troubleshooting).
  • Hands-on experience with remote support tools (RDP, TeamViewer, AnyDesk).
  • Excellent documentation, reporting, communication, and customer service skills.

Preferred Qualifications:

  • Certifications: CompTIA A+, ITIL Foundation, Microsoft Modern Desktop Administrator Associate.
  • Experience with large-scale enterprise IMAC deployments.
  • Knowledge of asset management and lifecycle tracking tools.
  • Exposure to endpoint security tools (BitLocker, antivirus solutions).

Education:

Bachelor’s Degree or Diploma in Computer Science, IT, or related field.

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