Manager, Infra EUC

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

Job Description for Manager, End User Computing (EUC).

Northern Trust is seeking a well-versed manager with experience in supporting Windows and OSX technologies to join the End User Computing area within the Digital Workplace Technology organization. The ideal candidate is an expert IT end user computing who has proven experience of managing a team of professionals, subject matter experts along with designing, developing, integrating/implementing, and maintaining standards for an end user delivery model with a thorough understanding of the supporting technologies.

As a Manager within the Digital Workplace Technology team, this role contributes to the EUC Engineering / Operations team management along with development and enhancement on digital workspace solutions that enable our on-site and remote workforce not just for the Windows and Apple platform, but for end user computing as a whole.

Responsibilities

• Oversite of End User Computing team which includes the management of:
• Laptops and Desktops
• Mobile Devices (android and iPhone)
• JAMF for MAC
• Ensure security controls are effectively managed
• Ensure patching and vulnerability compliance
• Knowledge & experience in modern endpoint management
• Intune and SCCM knowledge
• Ensure effective oversite of Certification and Packaging of applications
• Imaging experience
• Experience leading a team of engineers and Managed Services operations to work collaboratively to support 31,000 end users
• Strong leadership and team-building skills, including the ability to interact with executive leadership team
• Strong communication skills with global & diverse audiences - Strong critical thinking and analytical skills
• M365, W365, and Citrix knowledge

• Architecting, deploying and supporting Microsoft Modern Management platforms which includes Intune, SCCM, Cloud Management Gateway, Windows Autopilot, Co-management, MEM and Azure Portal as well as MDM for the MAC/OSX infrastructure integrated between Jamf and Microsoft Intune.

• Ensures the highest level of security and availability of associated systems, applications and infrastructure through alignment to STIG/CIS guidelines, maintaining practices/processes for monitoring, alerting and remediating noncompliance and/or vulnerabilities, identifying trends and assess opportunities to improve capabilities, processes, and execution in order to meet changing needs and requirements of a vigorous enterprise support model.

• Manage evaluation, installation, integration, testing and performance monitoring of the infrastructure and related software products in support of a multi-client, multi-vendor systems software/hardware environment (i.e., laptops, desktops, iMacs, MacBook's, Mac Pro laptops)

• Provides technical analysis of requirements necessary for the protection of all information processed, stored, or transmitted by systems.

• Apply expertise across all aspects of the end user service design framework to deliver a superior experience that is scalable, sustainable, supportable and aligned to future state

• Ensure compliance for controls, standards, device posture, MFA, detailed infrastructure solutions/repeatable patterns (build-kits) for non-production and production environments, transitioning knowledge to infrastructure operations, and other various levels of global technical support.

• May act as Project Leader and/or serve as an expert resource/point of contact within the group for partner, committee or management interactions

Required Skills/Qualifications

• Bachelor's Degree or higher in relevant field or equivalent work experience is preferred.
• Related technology certifications a plus: e.g. ITIL certifications, engineering certifications
• Preferred Industry experience of 18+ years in EUC, People management.
• Infrastructure design, architecture, setup, implementation, transition and maintenance of on-prem, cloud and hybrid cloud enterprise infrastructure and support model implementations on related platforms
• Management points/Site servers, Distribution points, WSUS and patch management via SCCM
• Microsoft Endpoint Management - Responsible for device management, maintaining the Intune/Autopilot environment OSD creation/maintenance, application packaging/deployment, Windows patching, hardware specs, device management, policy creation/mgmt,
• Autopilot, Co-management, Conditional Access, device policies, and supporting technologies, e.g. AD/GPO/Azure cloud integration, authentication, LAN, WAN, voice network environments, routing protocols, various technology architectures including TCP/IP, DHCP, DNS, LAN, WAN, Wireless, VPN, peripherals, packaging, Powershell/ ZSH / Bash scripting, etc.
• Azure Active Directory and Office 365, Security (LAPS, Bitlocker, Windows Hello for Business, Certificate 802.1X)
• Apple device management and compliance, software alternatives, and related technologies/components including but not limited to Apple Business Manager, DEP, VPP, Apple Configurator, MySQL, VMware & Windows server.
• M365 Security Products (Microsoft Defender ATP, MDAV, Azure RMS)
• Microsoft Windows 10 Security and Management (Bitlocker, MBAM, DeviceGuard, Credential Guard)
• end point conferencing platforms like Microsoft Teams, Cisco Jaber, Cisco WebEx and Zoom
• Global technology experience working with various towers and teams
• Experience with maturing operations and engineering processes, documentation, monitoring capabilities and queue workflow

• ITSM model (Service Now integrations a plus)

• A self-starter with a passion for technology, teamwork, overcoming challenges, prioritization, problem solving, diagnosis/troubleshooting & providing exceptional customer service

• Strong adaptation skills including the ability to communication at all levels, analytical ability, strong judgment and management skills, and the ability to work effectively with partners, vendors, IT and operational leaders.

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve Join a workplace with a greater purpose.

We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at

.

We hope you're excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.

About Our Pune Office

The Northern Trust Pune office, established in 2016, is now home to over 3,000 employees. The office handles various functions, including Operations for Asset Servicing and Wealth Management, as well as delivering critical technology solutions that support business operations across the globe.

Our Pune team takes our commitment to service to heart. In 2024, they volunteered more than 10,000+ hours into the communities where they live and work.

Learn more.