Senior Manager

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003.

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.

Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G's ambition to be the best loved and most successful savings and investments company in the world.

Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

Accountabilities/Responsibilities

Key Responsibilities:

• Proficiency with Microsoft Intune and System Center Configuration Manager (SCCM). Skilled in designing configuration profiles, enforcing compliance policies, and implementing scalable, secure deployment frameworks aligned with organizational goals.
• Deep understanding of modern Windows OS management, including application packaging methodologies (MSI, Win32, MSIX), with a focus on standardization, automation, and user experience enhancement.
• PowerShell scripting to drive automation, streamline operational tasks, and generate actionable insights through custom reporting and analytics.
• Define and uphold SLAs, KPIs, and governance models for device management and patching operations.

Platform Ownership & Optimization

• Lead the lifecycle management of endpoint platforms including Microsoft Intune and SCCM, focusing on architecture, performance, cost efficiency, and security.
• Drive ownership and rapid resolution of incidents by diagnosing and resolving complex endpoint-related issues.
• Deliver scalable solutions that support diverse user groups while optimizing device performance and user experience.

Innovation & Technology Enablement

• Continuously evaluate and adopt emerging technologies to enhance endpoint management capabilities across device management platforms.
• Champion the use of intelligent monitoring, analytics, and automation tools to improve device health, compliance, and user experience.
• Proactively identify, discuss and implement innovative solutions to elevate end-user experience, productivity, and satisfaction across the device ecosystem.
• Implement AI-based automation for routine tasks like software updates, patch deployment, and compliance checks.

Regulatory & Security Compliance

• Implement robust data security, encryption, and access controls in compliance with GDPR, DORA and other organizational security posture.
• Ensure audit readiness and maintain documentation for internal and external compliance reviews.
• Collaborate with risk and compliance teams to manage controls and governance.

Team & Vendor Management

• Foster a culture of ownership, innovation, and continuous improvement in device lifecycle and support operations.
• Manage vendor relationships, contracts, and performance to ensure alignment with endpoint service delivery and support standards.
• Budget control and strategic allocation to support scalable and secure device management across the enterprise.

Key Stakeholder Management

Internal

• Business & Application Support Teams
• Security & Compliance Teams

External

• Consultants
• Vendors ( Microsoft)

Knowledge, Skills, Experience & Educational Qualification

Knowledge & Skills (Key):

• Design, implement, and maintain Microsoft Intune configurations for Windows devices.
• Package, deploy, and manage applications using Intune and other modern management tools.
• Develop and maintain PowerShell scripts to automate deployment and configuration tasks.
• Monitor and troubleshoot application deployment issues, ensuring minimal disruption to end users.
• Collaborate with security, infrastructure, and service desk teams to align EUC strategies with organisational goals.
• Participate in EUC-related projects, including OS upgrades, device refreshes, and platform migrations.
• Being a SME or go to person for multiple product/project. Validate and challenge the technical changes by maintaining the high standard for the delivery. Embrace new technology changes.
• Understand the risk and controls around the applications.
• Be able to appreciate truly Agile ways of working/development using tools like Jira/Confluence.
• Collaborate with peers across various levels for experiential learnings.
• Focus on Scalability, resilience, security, quality and continuous rigour to reduce technical debt.

Experience:

• Minimum 7-10 years of relevant experience - Intune-SCCM administrator/engineer.
• Experienced in leading the migration to cloud-native endpoint management.
• Experience of working with global infrastructure and support teams.
• Experience of working in a highly controlled and regulated environment with commercial mindset

Educational Qualification:

• Graduate/Masters in any discipline
• Any certifications would be an added advantage

M&G Behaviours relevant to all roles:

Tell it like it is: Respectfully speaking up to create better ways forward – both direct and empathetic

Own it now: Putting your name on things with confidence to drive progress and results quickly

Move it forward together: Forming cross functional teams to seize the right opportunities and solve real problems

…………With CARE and INTEGRITY………………………………………………………...

We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.