Field Engineer
9 hours ago
We are looking for a
skilled IT Field Engineer
with hands-on experience in
End User Computing (EUC)
and
Network Support
to provide on-site and remote technical assistance across multiple client locations.
- The ideal candidate will troubleshoot hardware, software, and network issues, ensuring seamless IT operations and excellent customer satisfaction.
Key Responsibilities:
End User Computing (EUC) Support:
- Provide onsite/remote support for desktops, laptops, printers, and peripherals.
- Install, configure, and maintain Windows and macOS operating systems.
- Manage and support user accounts, group policies, and O365 applications.
- Perform software installations, updates, and patch management.
- Handle incident tickets and service requests as per SLA timelines.
- Perform preventive maintenance and IT asset management (hardware inventory, tagging, etc.).
Network Support:
- Provide first-line support for network devices including switches, routers, and access points.
- Assist in LAN/WAN configuration, monitoring, and troubleshooting.
- Coordinate with L2/L3 teams for network escalations and performance issues.
- Ensure proper cable management and structured cabling standards.
- Perform network device health checks and report link status.
Technical Skills Required:
- Strong understanding of
TCP/IP, DNS, DHCP, and VLANs
. - Knowledge of
Wi-Fi setup, IP addressing, and subnetting
. - Experience with
remote access tools
(RDP, TeamViewer, AnyDesk, etc.). - Familiarity with
MDM, Antivirus, and Endpoint Security tools
. - Hands-on experience in
ITSM tools
(ServiceNow, ManageEngine, etc.). - Basic understanding of
firewalls, VPN, and proxy configuration
.
Qualifications:
- Diploma / Bachelor's degree in Information Technology, Computer Science, or related field.
- 2–5 years of experience in field IT support or desktop/network engineering.
- Relevant certifications are a plus:
- CompTIA A+ / Network+
- CCNA / MCSA / ITIL Foundation
Soft Skills:
- Excellent communication and customer-handling skills.
- Strong analytical and problem-solving mindset.
- Ability to work independently and under pressure.
- Willingness to travel to multiple client sites as required.
Work Schedule & Reporting:
- Standard business hours (with flexibility for critical incidents).
- Reporting to IT Service Delivery Manager / Regional IT Lead.
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