Field Engineer

3 days ago

Pune, Maharashtra, India Galiocas Technologies LLP Full time ₹ 48,00,000 - ₹ 96,00,000 per year

We are looking for a
skilled IT Field Engineer
with hands-on experience in
End User Computing (EUC)
and
Network Support
to provide on-site and remote technical assistance across multiple client locations.

  • The ideal candidate will troubleshoot hardware, software, and network issues, ensuring seamless IT operations and excellent customer satisfaction.

Key Responsibilities:
End User Computing (EUC) Support:

  • Provide onsite/remote support for desktops, laptops, printers, and peripherals.
  • Install, configure, and maintain Windows and macOS operating systems.
  • Manage and support user accounts, group policies, and O365 applications.
  • Perform software installations, updates, and patch management.
  • Handle incident tickets and service requests as per SLA timelines.
  • Perform preventive maintenance and IT asset management (hardware inventory, tagging, etc.).

Network Support:

  • Provide first-line support for network devices including switches, routers, and access points.
  • Assist in LAN/WAN configuration, monitoring, and troubleshooting.
  • Coordinate with L2/L3 teams for network escalations and performance issues.
  • Ensure proper cable management and structured cabling standards.
  • Perform network device health checks and report link status.

Technical Skills Required:

  • Strong understanding of
    TCP/IP, DNS, DHCP, and VLANs
    .
  • Knowledge of
    Wi-Fi setup, IP addressing, and subnetting
    .
  • Experience with
    remote access tools
    (RDP, TeamViewer, AnyDesk, etc.).
  • Familiarity with
    MDM, Antivirus, and Endpoint Security tools
    .
  • Hands-on experience in
    ITSM tools
    (ServiceNow, ManageEngine, etc.).
  • Basic understanding of
    firewalls, VPN, and proxy configuration
    .

Qualifications:

  • Diploma / Bachelor's degree in Information Technology, Computer Science, or related field.
  • 2–5 years of experience in field IT support or desktop/network engineering.
  • Relevant certifications are a plus:
  • CompTIA A+ / Network+
  • CCNA / MCSA / ITIL Foundation

Soft Skills:

  • Excellent communication and customer-handling skills.
  • Strong analytical and problem-solving mindset.
  • Ability to work independently and under pressure.
  • Willingness to travel to multiple client sites as required.

Work Schedule & Reporting:

  • Standard business hours (with flexibility for critical incidents).
  • Reporting to IT Service Delivery Manager / Regional IT Lead.

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