IT Support

3 weeks ago


Pune Maharashtra India, Maharashtra TECEZE Full time

Title: IT Support / EUC Specialist


Location: WeWork Eleven West, Survey No. 25, opposite Supreme Amadore, Baner, Pune, Maharashtra


Duration: 12 Months - extendable


SOW:


  • Must have at least 3 to 4 years of experience in managing IT Service Management operations primarily in End User Computing and Deskside support services.
  • High Level understanding of the Desktop Support technology areas and understanding across infrastructure components.
  • Ability to assemble and re-seat components like RAM, SSD, screens, WLAN cards, keyboards, and motherboards.
  • Capable of system recalibration and thorough sanitization of both external shells and internal components, including cooling fans.
  • Network understanding & troubleshooting skills.
  • Experience in usage of SCCM/Ivanti/Intune for deployments and installations.
  • Experience in OS installation, handling OS related issues and troubleshooting of issues.
  • Experience in patches and package installation & troubleshooting.
  • Experience in handling Conference room devices (Polycom / CISCO / Star leaf phones, touch pads, Monitors, Cameras, MS Teams based conference room/meeting room/end users allocated devices etc.), Co-ordination with Facilities teams for maintenance & management of Non Network devices such as CCTV Camera, humidity sensors.
  • Ensure all the workstations are updated with latest Anti-Virus, patches, Windows patches & feature packs etc.
  • Should have good exposure in troubleshooting using remote support tools like RDP, IDRACK, ILO, IP Phones etc.
  • Ability to trouble shoot printer issues and file restorations etc.
  • Customer service focused; ability to manage key stakeholders in positive, poised and effective manner.
  • Proven experience effectively communicating issues/challenges and solutions to the business.
  • Strong understanding and demonstrated experience working within the Managed Service Operation.
  • Excellent English communication skills, both written and oral and analytical skills.
  • Knowledge and experience with ITIL Service Management Lifecycle framework and processes. Analytical and Communication skills.
  • Should have experience in managing/maintaining/tracking of Asset Inventory. Follow the Laptop Reclamation Process and escalation guidelines to reclaim the laptops. Coordinate Laptops stock, imaging, allocation and de-allocation where Service Provider Site support resources are staffed. Manage entire laptop lifecycle, including maintaining accurate status in ITSM platform according to regional processes and polices. Management of Mobile devices, handhelds, docking station, monitors, mouse, keyboard and power cords etc.
  • Housekeeping activities such as space reclamation, profiles archiving
  • Software installations



  • Pune, Maharashtra, India Maitreyee It Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Dear Candidate,We are seeking an experienced Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing technical assistance and support to our clients for our IT services/products. Your primary objective will be to resolve technical issues, troubleshoot problems, and ensure customer...


  • Pune, Maharashtra, India iT Gurus Software Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Vacancy Title : Software/ Customer support executiveGood communication skills, spoken English and Hindi are must.Speaking other languages would be added advantageGood working experience as Customer care executive for a cloud based software product is must.Expertise in dealing with Customers on phone / email / chatAbility to resolve customer complaints and...


  • Pune, Maharashtra, India Total IT Global Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Field Support Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and...


  • Pune, Maharashtra, India CMS It Services Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    The Opportunity: Be Our Tech LifeguardThis is not a purely reactive "fix-it" role. You will be the face of IT, providing exceptional support, implementing new technologies, and helping shape a better end-user experience for everyone. You will turn technical roadblocks into opportunities for growth and knowledge sharing.Key Responsibilities: What You'll...


  • Pune, Maharashtra, India PrajTech – Managed IT Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title:Desktop Support EngineerLocation:Pune, IndiaCompany:PrajTech IT Service Provider )Experience:1–2 YearsEmail:About PrajTechPrajTech is a growing IT solutions and managed services provider delivering reliable, innovative, and customer-focused technology support to enterprises. We are committed to providing high-quality IT infrastructure management...


  • Pune, Maharashtra, India Lean IT Inc. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title: End User Technology(L2 Support)No of Years: 5+ YearsLocation: PuneShift : Rotational ShiftMode : 5 Days Work from officeNotice Period: ImmediateJob Description:Excellent communication skills, including oral, written and presentation skills.Ability to communicate effectively with peers, end users, and all levels of technology teams.Good...


  • Pune, Maharashtra, India Lean IT Inc. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Title: End User TechnologyNo of Years: 5+ expLocation: PuneShift: Rotational ShiftMode: 5 Days Work from officeNotice Period: ImmediateJob Description:Excellent communication skills, including oral, written and presentation skills.Ability to communicate effectively with peers, end users, and all levels of technology teams.Good working knowledge of network...


  • Pune, Maharashtra, India CludoBits IT Solutions Pvt Ltd Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionCludoBits IT Solutions Pvt Ltd is a leading technology solutions provider, delivering innovative and cost-effective solutions to clients. As an esteemed OEM business partner with industry titans such as IBM, Dell, HP, Lenovo, and Cisco, we specialize in IT Infrastructure, Networking, and System Integration. Our state-of-the-art IT...


  • Pune, Maharashtra, India, Maharashtra Quess IT Staffing Full time

    Position: Pega Marketing ConsultantLocation: PuneDuration: Contract to HireJob Description:Work as a SME/consultant in the team supporting the PEGA applications and integration layerRoles and Responsibilities:Resolve all queries and issues escalated by first line or Customer Support Tam within SLA timeframes to ensure minimum customer impact.Operate as part...


  • Pune, Maharashtra, India Industrial IT Solutions Pvt Ltd Full time ₹ 2,16,000 - ₹ 3,20,000 per year

    *Key Responsibilities:**Customer Support:* Respond to customer inquiries via live chat, providing accurate and helpful information. Resolve customer complaints and issues in a timely and professional manner. Escalate complex issues to senior support agents or technical teams.*Communication:* Engage with customers in a friendly, empathetic, and...