Head of Customer Service
3 weeks ago
Role Overview
Results-oriented leader responsible for managing end-to-end after-sales service operations. Focus on driving customer satisfaction, streamlining service processes, managing large teams, and implementing strategic initiatives to enhance service delivery and operational efficiency.
Key Responsibilities
• Lead and oversee all after-sales service operations across multiple touchpoints.
• Manage 75+ employees, 2,000+ field technicians, and 350+ service centres.
• Develop and implement service strategies for CSAT, TSAT, PSAT, Revenue, policies, and processes.
• Monitor SLAs to ensure timely resolution of customer issues.
• Collaborate with HR, IT, Finance, SCM, QA, and R&D for smooth operations.
• Manage spare parts inventory, demand planning, and vendor coordination.
• Drive process improvement through data analysis and customer feedback.
• Deliver technical training for service engineers and support new product launches.
• Build strong customer relationships and enhance brand loyalty.
Technical Skills
CRM, After-Sales Service, Service Operations, Inventory Management, SLA Management, SAP, Demand Planning, Process Improvement
Core Competencies
Customer Service Excellence, Operational Process Improvement, Strategic Planning & Execution, Team Leadership & Development
Soft Skills
Leadership, Communication, Customer Focus, Problem-Solving, Analytical Thinking, Strategic Thinking
Qualifications
• Engineering Graduate/Postgraduate in Business Administration, Operations, or related field (preferred).
• 10–15+ years of experience in customer service/after-sales operations.
• Proven record in managing large-scale service networks and driving operational excellence.
-
Head of Sales
3 weeks ago
Chennai, Tamil Nadu, India, Tamil Nadu Sheenlac Paints Limited Full timeVertical Business Head - Painting Houses (Supply and Apply Model)We're on the lookout for a seasoned pro to steer our house painting division, where we supply top-quality paints and handle the application end-to-end. If you've got hands-on experience growing painting businesses and a passion for delivering spotless results, step up and lead the charge.Role:...
-
Circle Marketing Head
3 weeks ago
Chennai, Tamil Nadu, India, Tamil Nadu Vodafone Idea Limited Full timeRoleCircle Marketing Head - Tamil NaduLocationChennaiReporting ManagerCBH / CMOJob PurposeTo manage and drive the revenues of the cluster. Deliver Subscriber and Revenue growth with a core objective of getting incremental CMS and RMS.Designing and executing Marketing strategy for the circle whilst complying with agreed budget, timescales and agreed policy...
-
Head of Customer Service
1 week ago
Chennai, Tamil Nadu, India Butterfly Gandhimathi Appliances Ltd Full time ₹ 20,00,000 - ₹ 25,00,000 per yearRole OverviewResults-oriented leader responsible for managing end-to-end after-sales service operations. Focus on driving customer satisfaction, streamlining service processes, managing large teams, and implementing strategic initiatives to enhance service delivery and operational efficiency.Key Responsibilities• Lead and oversee all after-sales service...
-
Beauty Head
2 weeks ago
Chennai, Tamil Nadu, India, Tamil Nadu VLCC Full timeJob Title: BDS+Fellowship in CosmetologyLocation: ChennaiReports To: Centre Head / Regional Technical HeadRole PurposeThe Beauty Specialist is responsible for leading the Beauty Department at VLCC Clinics, ensuring technical excellence, driving sales across Beauty/Derma/Products, and maintaining the highest standards of customer satisfaction and operational...
-
Head of Property Services
6 days ago
Chennai, Tamil Nadu, India NatWest Group Full time ₹ 12,00,000 - ₹ 24,00,000 per yearHead of Property Services, Director Join us as Head of Property Services, Director IndiaThis is a senior role in which you'll have ultimate accountability for our campuses in Bengaluru, Chennai, and Gurguram, housing around 17000 colleagues Working with Country Head in India and a number of outsourced service partners, you'll define and deliver an...
-
Center Head
2 weeks ago
Chennai, Tamil Nadu, India, Tamil Nadu TAAC Schools Full timeThe Centre Head will be responsible for overseeing all non-academic functions of the school — including operations, marketing, admissions, vendor management, and legal coordination.This is a leadership position that demands strategic thinking, business acumen, and hands-on execution.Key Responsibilities:Oversee the day-to-day operations of the school and...
-
Head of Marketing
3 weeks ago
Chennai, Tamil Nadu, India, Tamil Nadu Maya Appliances Private Ltd. Full timeMarketing::-The marketing head for Maya Appliances Pvt Ltd (MAL) plays a critical role in driving awareness and sales of Vidiem's products, as well as building and managing the company's brand image. As MAL’s marketing head you are responsible for ensuring that the company's marketing efforts effectively reach and engage with its target audience,...
-
Warehouse Head
2 weeks ago
Chennai, Tamil Nadu, India, Tamil Nadu airtel Full timeRole: Head- Warehouse &LogisticsKey ResponsibilitiesWarehouse Operations for Delivery management. Stock planning and replenishment.Stacking Norms implementation. Maintaining FIFO in warehouseMaterial Identification and segregation - Fresh / SRN - Usable, Non Usable Compliance on transactional KPICompliance on warehouse hygiene KPIERP (Oracle)/ WMS work flow...
-
Regional Sales Head
3 weeks ago
Chennai, Tamil Nadu, India, Tamil Nadu Heritage Foods Ltd. Full timeTo lead and drive sales growth in the assigned region by DNE with fully motivated teamRegional sales target achievement (% vs. plan).Productivity improvement related to people/ retail/PDsTeam training, motivation and employee retentionDistributor satisfaction index and Customer retentionNumeric & weighted distribution (% outlet coverage).Key Skills &...
-
Retail Pharmacy
3 weeks ago
Chennai, Tamil Nadu, India, Tamil Nadu HealthSy Pharmacy Full timeJob Summary The City Head will be responsible for overseeing all aspects of operations, growth, and performance of our retail pharmacy in Chennai. As a key leader, you will not only manage the typical responsibilities of a City Head but also take on hands-on roles in areas essential for building and scaling the business. This includes store setup, team...