Beauty Head

3 days ago

Chennai Tamil Nadu India, Tamil Nadu VLCC Full time

Job Title: BDS+Fellowship in Cosmetology

Location: Chennai

Reports To: Centre Head / Regional Technical Head


Role Purpose

The Beauty Specialist is responsible for leading the Beauty Department at VLCC Clinics, ensuring technical excellence, driving sales across Beauty/Derma/Products, and maintaining the highest standards of customer satisfaction and operational efficiency. This role blends hands-on technical expertise, team leadership, and business acumen to deliver superior service and revenue outcomes.


Key Responsibilities

Sales & Revenue Growth

  • Achieve monthly sales targets across Beauty, Derma, and Product categories.
  • Upsell/cross-sell treatments and packages, ensuring revenue maximization.
  • Contribute to centre-wide sales events and promotions.

Customer Excellence

  • Conduct consultations and ensure every client receives accurate diagnosis and treatment plans.
  • Drive client satisfaction with consistent follow-ups, zero-session protocols, and NPS above 90%.
  • Resolve escalations and maintain long-term client relationships.

Technical & Operational Excellence

  • Ensure strict adherence to SOPs for all beauty and derma services.
  • Maintain hygiene, safety, and proper usage of equipment, consumables, and stock.
  • Supervise beauty staff and assist doctors in dermatology procedures.

Team Leadership & Development

  • Lead, coach, and motivate the Beauty team (therapists, stylists, technicians).
  • Conduct staff training on new services, promotions, and SOPs.
  • Manage duty rosters, grooming, discipline, and performance.

Reporting & Compliance

  • Submit daily/weekly/monthly reports on sales, service, and customer metrics.
  • Track competition and share market insights with management.
  • Ensure compliance with corporate, medical, and safety standards.

Skills & Competencies

  • Strong technical knowledge of beauty services (skin & hair treatments).
  • Proven ability to drive sales through consultative engagement.
  • Excellent communication, interpersonal, and leadership skills.
  • Customer-centric mindset with problem-solving ability.
  • Ability to work in shifts and handle promotional/outdoor activities.


What We Offer

  • Competitive salary + performance incentives.
  • 50% employee discounts on VLCC services, products, and institute courses.
  • Group medical insurance & maternity benefits.
  • Training, certifications, and career growth across VLCC’s 310+ global centres.

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