Nexthink
4 weeks ago
Primary Skills
- Proactive Hardware & Software solving problems on End User Devices
- Analysis of trends and recording current health status of End User Devices
- Identification where and when the issue occurred and how many users are impacted
- Analysis of the events in timeline to identify root causes of issues very quickly
- Cooperation with various technical teams on root cause analyses and remediation plans
- Resolution of issues discovered.
- Documentation of findings and recommendations
- Reporting
- Supporting & troubleshooting the Nexthink solution components such as Appliance, Web Console, Engine. Focus on administration, operations and maintenance of Nexthink hardware and software
- Providing input for collector packaging and assist in deployment scenarios
- Perform ongoing maintenance
- Check the Appliance health (CPU, Disk & Memory Utilization)
- Check the connectivity of Engines to Portal on relevant Ports in case of any issues with license/engine/appliance status.
- Maintaining customer specific EUCA documentation updated
- Maintenance and creation of Investigations, Campaigns, Services, Alerts, Metrics, Scores & Campaigns etc. on Nexthink Finder
- Recommending automation candidates and actively supporting EUCA Service Development in the area of development/testing/implementation of new remediation scripts
Secondary Skills
- ITIL Certification
- Very good knowledge of MS Windows 7, 8 and 10 platforms’ administration
- Knowledge of Active Directory 2008 and 2012
- Understanding of GPO configuration and management
- Experience with troubleshooting, diagnosing and fixing OS and AD related issues
- Understanding of TCP/IP networking
- Understanding of DNS, DHCP services
- Strong analytical skills
- Experience with analyzing system logs, events, and monitoring alerts
- Experience with diagnosing, resolving, and delivering root cause analysis for automatic alerts, issues and incidents
- Experience with identifying & investigating reoccurring issues and working with responsible support groups on addressing them (e.g. Network, SCCM, Security, Service Desk, Onsite Support)
- Knowledge of ITIL Processes
- Capability to understand and write technical documentation
- Experience with administration & troubleshooting of Microsoft System Center Suite applications and tools, especially SCCM would be considered as an advantage
- Knowledge of PKI and PowerShell scripting will be highly appreciated
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