Customer Service Representative

4 days ago

Mumbai Maharashtra India, Maharashtra 1 Finance Full time

Responsibilities:

  • Guiding members through their journey with 1 Finance from downloading the application to executing the personal finance advisory plan
  • Educating members on our tools and features to enhance adoption and retention
  • Attending to issues faced during the member lifecycle
  • Support members via the in-app chat service, emails and over the phone throughout the member journey
  • Resolve both routine and complex enquiries in a thorough and expeditious manner, escalating to appropriate teams and individuals as required
  • Address member complaints in a compassionate and patient manner
  • Strive to achieve high member satisfaction by going above and beyond and delivering a ‘WOW’ member experience every time
  • Motivate and encourage members across the member journey to maximize member satisfaction
  • Collaborating with the rest of the team on new member-centric initiative
  • Proactively review the user journey, find and work upon areas of improvement


Skills:

  • Excellent written and verbal communication skills
  • Collaborative and result oriented
  • Structured approach of thinking and execution
  • Strong sense of service orientation and solution driven approach

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