Customer Care Executive

3 weeks ago

Delhi India, India Dentalkart Full time

About the Role:

As a Customer Care Executive at Dentalkart, you will be the primary point of contact for our customers — dental professionals and clinics. You will handle their queries, resolve issues, and ensure a smooth post-purchase experience. This role demands strong communication skills, empathy, and a proactive approach to customer satisfaction.


Key Responsibilities:

  • Handle inbound and outbound customer calls, emails, and chats to resolve queries effectively.
  • Manage escalations with professionalism and ensure timely resolution.
  • Collaborate with internal teams such as Operations, Logistics, and Sales to resolve order- or delivery-related issues.
  • Maintain accurate records of customer interactions using CRM tools.
  • Ensure high levels of customer satisfaction through prompt and courteous service.
  • Identify customer pain points and suggest process improvements.
  • Meet daily/weekly targets for response time, resolution rate, and customer feedback.


Must-Have Knowledge, Skills & Abilities:

  • Strong customer experience knowledge from an E-commerce or Logistics-driven organization.
  • Proven ability in escalation handling via calls and professional communication.
  • Excellent presentation and communication skills (verbal & written).
  • High attention to detail and ability to work cross-functionally with different teams.
  • Strong multi-tasking and time management skills.
  • Empathy and a strong customer-first attitude.
  • Familiarity with CRM tools such as Zoho, Salesforce, or Freshdesk is a plus.


Why Join Dentalkart:

  • Opportunity to work with India’s fastest-growing dental e-commerce platform.
  • Supportive, innovative, and growth-driven environment.
  • Competitive salary, incentives, and employee benefits.

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