Outreach Manager

4 days ago

Patna Bihar India, Bihar Chandigarh University Uttar Pradesh Full time

Job Title: Manager – Admissions & Outreach

Role Overview:

The Manager – Admissions & Operations is responsible for driving admissions targets, managing the admissions team, overseeing office operations, and ensuring smooth post-sales processes. The role requires strategic planning, team leadership, field supervision, and analytical insights to enhance business performance and maintain high standards of process compliance.

Key Responsibilities:

1. Admissions & Sales Management

  • Achieve admission targets while ensuring quality post-sales follow-up.
  • Generate leads through calls and other channels, and monitor conversion ratios for each team member.
  • Allocate units effectively and track performance metrics.
  • Ensure timely and accurate CUIMS/UIMS data entry and reporting.
  • Monitor the role and tasks of Admission Counsellors to ensure efficiency and accountability.

2. Team Leadership & Training

  • Define territories, set targets, and create weekly plans for each manager.
  • Support team members in the field at least 3 days a week while focusing on personal territory 3 days a week.
  • Conduct field training for new employees and provide ongoing coaching.
  • Recommend or discommend team members based on individual monthly performance.
  • Provide school lists and work plans month-wise for each team member.
  • Conduct daily fast-track sessions with the team and twice-weekly Skype reviews.
  • Ensure adherence to all organizational policies, processes, and discipline.

3. Office & Administrative Management

  • Oversee office operations, including asset management, finances, and marketing collaterals.
  • Track inventory and raise requirements for team members at least 10 days in advance.
  • Maintain regular communication with leadership, including weekly review meetings with Zone Manager (ZM).

4. Analysis & Strategy

  • Monitor competitor activity and analyze business strategies in the market.
  • Develop analytical skills to assess team performance and improve business outcomes.
  • Conduct random checks (thank-you calls, feedback calls) to verify authenticity of field visits.
  • Ensure proactive planning, supervision, and process adherence to drive operational excellence.

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