National Expert Training Manager

16 hours ago

Ahmedabad Gujarat India, Gujarat Zydus Wellness Full time

National Expert Training ManagerLocation: Ahmedabad-HOExperience: 4 to 15 years Role Purpose: The National Expert Training Manager will be responsible for designing, delivering, and monitoring the Expert Sales Force capability-building agenda across India. This role will focus on driving medical and brand science proficiency, enhancing in-clinic effectiveness, and instilling Zydus Wellness' Selling Skills Model through a structured learning ecosystem. The role will play a key part in nurturing a coaching culture, building high-impact field teams, and ensuring sustained performance through development interventions aligned with business goalsKey Accountabilities/ Responsibilities:1. Training Design & ExecutionNew Hire Induction: Lead onboarding programs for new Expert team (XSEs) and Managers covering medical science, brand knowledge, and Zydus Wellness Selling Skills Model.Training Needs Assessment: Work closely with Zonal Managers and Expert Marketing Leadership to identify zonal and national learning needs and design need-based training interventions.Capability Development: Create and deliver customized training interventions for new and existing field teams including XSEs, AEBMs, and ZEBMs to improve in-clinic engagement, scientific communication, and recommendation generation.Virtual & Hybrid Learning Models: Use digital platforms to plan and deliver virtual training sessions and blended learning modules for continuous capability enhancement.2. Field Coaching & Joint WorkingOn-the-Job Coaching: Facilitate field development by jointly working with Managers and XSEs to assess and coach for best-in-class HCP engagement and in-clinic effectiveness.Performance Feedback: Provide structured feedback to Field Managers post-coaching and joint working; collaborate with stakeholders to create actionable improvement plans.Sustain Training Impact: Enable first-line managers in reinforcing training inputs through regular coaching, monitoring of field execution quality, and feedback loops.3. Compliance, Governance & EngagementSOP & Compliance Training: Conduct periodic training on Expert SOPs, ethical HCP interaction protocols, and compliance guidelines to ensure regulatory adherence across the sales team.Knowledge & Communication: Circulate scientific updates, brand knowledge, and value-driven communication to reinforce learning, improve medical depth, and increase field confidence.Employee Engagement: Support National Expert Lead in building a positive and high-engagement learning culture that contributes to higher morale and lower attrition.4. Strategic CollaborationStakeholder Partnership: Align with Zonal Leadership, Expert Marketing, HR, and Field Managers for designing, executing, and evaluating training effectiveness across regions.Brand Team Support: Partner with marketing during cycle meetings, brand briefings, and knowledge rollouts to ensure strong message alignment and field readiness.Recruitment & Onboarding: Participate in recruitment programs and ensure successful onboarding of new hires through structured learning journeys.Key DeliverablesDesign and execute national learning calendar and capability-building programs for Expert Sales teamEnhance in-clinic effectiveness and scientific detailing through consistent coaching and trainingInstitutionalize coaching culture and performance-based developmentSupport sales force morale, reduce attrition, and boost engagement via learning-led enablementEnsure 100% training compliance on SOPs, HCP interaction policies, and product knowledge

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