Technical Support Engineer

2 hours ago

Madurai Tamil Nadu India, Tamil Nadu Aurolab Full time

Key Responsibilities:


• Provide Support: Offer day-to-day support to clients, troubleshooting issues related

to Microsoft Business Central ERP including modules like Sales, Purchasing,

Warehouse, Manufacturing and Finance and other application maintenance

• Issue Resolution: Resolve system errors, data discrepancies, and user inquiries

promptly and effectively. Track and document support issues and resolutions.

• System Maintenance: Perform routine system maintenance tasks such as applying

updates, patches, and ensuring smooth system performance.

• User Assistance: Assist users with navigating the system, answering questions, and

providing guidance on best practices.

• Root Cause Analysis: Investigate and resolve root causes of recurring issues and

suggest improvements.

• Collaboration: Work with internal technical teams or third-party vendors to resolve

more complex issues or implement system improvements.

• Testing & Debugging: Conduct basic system testing and help identify issues during

updates, upgrades, or integrations.

• User Training: Provide on-demand training to users on new features or processes and

ensure clients are using Business Central optimally.

• Documentation: Maintain detailed documentation of support cases, solutions, and

configurations.


Qualifications:

• Bachelor’s degree in Information Technology, or a related domain

• 0–1 years of experience in application support, IT support, or sales operations

• Solid understanding of Business Central core modules (e.g., Sales, Inventory,

Manufacturing).

• Familiarity with system upgrades, patching, and release management.

• Strong analytical and problem-solving skills.

• Excellent communication and coordination skills.

• Ability to work independently and handle multiple support tickets simultaneously.


Key Skills:

• Experience in implementing or supporting business process automation.

• Familiarity with MS SQL or database management.

• Previous experience in a support role within a professional services firm is preferred.


Languages Known:

• English & Tamil


Soft Skills:

• Strong problem-solving

• Excellent communication and interpersonal skills

• Capable of handling user queries with understanding and patience

• Adaptability to changing systems and business needs

• Effective time management and multitasking abilities

• Collaboration across cross-functional teams

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