Customer support engineer

4 days ago

Madurai, Tamil Nadu, India Aptean Full time ₹ 9,00,000 - ₹ 12,00,000 per year
Overview

. JOB IDENTIFICATION

APTEAN JOB TABLE:    

APTEAN JOB LEVEL: B

APTEAN JOB TITLE: Support Engineer

REPORTS TO
Full line:Ginger wells
Dotted line:

2. GENERAL JOB SUMMARY

Aptean is looking for a quality-focused Senior Support Consultant to join our Support team and learn our business from the ground up. The goal is to delight customers by providing timely resolution to their technical and application problems.

3. SCOPE

  • Direct interaction with the customer on phone and other medium to provide timely and quick resolution within defined SLA.

4. ORGANIZATION (Indicate the job positions reporting to this role)

Full line:

·       Job (# of positions):

Dotted line:

·       Job (# of positions):

5. PRINCIPAL DUTIES AND RESPONSIBILITIES

·       The person is responsible for responding to and resolving customer problems via calls, emails and remote access for Aptean products.

·       The support focuses on in-depth problem analysis of Aptean products and their integration into enterprise-wide mixed environments.

·       Isolate and provide resolution to customer issues or qualify them for further assistance from R&D or other functions.

·       Responsible for problem tracking, diagnosis, replication, troubleshooting and resolution.

·       Should be able to work independently, showing empathy and sense of urgency to escalate customer issues and collaborate to provide timely resolution.

·       Should adhere to department performance goals and production standards.

·       Should be able to guide and mentor junior team members on product and process related activities. 

6. JOB SPECIFICATIONS

Education (Indicate the minimum level of education necessary for this position. Check all that apply and indicate specific degree as applicable to the side (e.g., Bachelor's in Computer Science)

Required     Preferred Degree/Certification

☒ ☐ Bachelor's degree

☐ ☒ Master's degree

☐ ☐ Ph.D.

☐ ☐ J.D. (law)

☐ ☐ Certification:  

☐ ☐ Registration:

☐ ☐ Licensure:  

☐ ☐ Other:  

Work Experience

· to 5 years of technical support experience.

Knowledge, Skills and Abilities

·       Excellent analytical and investigative skills in terms of approaching a problem.

·       Quick to learn product team operations, having an ERP background is an added advantage.

·       Good business acumen.

·       Should be able to explain operational procedures clearly to the customers.

·       Excellent communication and interpersonal skills. Should be able to drive team results collaboratively.

·       Should have strong experience in technical support roles.

·       Good logical skills, basic programming knowledge is an added advantage.

·       Should have successfully handled customer escalations in the past.

·       Familiarity with Cloud technology basics is an added advantage.

·       Should possess high adaptability and be able to work under pressure and remain flexible to changing schedules and demands.

DISCLAIMER

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

  • Senior Customer Support Engineer

    2 days ago

    Madurai, Tamil Nadu, India Aptean Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Overview 1. JOB IDENTIFICATIONAPTEAN JOB TABLE:     APTEAN JOB LEVEL: CAPTEAN JOB TITLE: Senior Support Engineer  2. GENERAL JOB SUMMARY Aptean is looking for a quality-focused Senior Support Consultant to join our Support team and learn our business from the ground up. The goal is to delight customers by providing timely resolution to their technical...

  • Senior customer support engineer

    4 days ago

    Madurai, Tamil Nadu, India Aptean Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    OverviewJob Title: Senior Customer Support Engineer Location: Madurai Aptean is changing. Our bespoke ERP solutions are transforming a huge range of global businesses, from food producers to manufacturers. In a world of generic enterprise software, we provide targeted solutions that bring together the very best technology and drive greater results. With...

  • Lead Customer Support Engineer

    2 days ago

    Madurai, Tamil Nadu, India Aptean Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    OverviewJob Title: Lead Customer Support EngineerLocation: MaduraiAptean is changing. Our bespoke ERP solutions are transforming a huge range of global businesses, from food producers to manufacturers. In a world of generic enterprise software, we provide targeted solutions that bring together the very best technology and drive greater results. With over...

  • Customer Support

    6 days ago

    Madurai, Tamil Nadu, India KoinBX Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Position: Customer Support ExecutiveLocation: Madurai, TamilNadu, India (Onsite).Experience: 0-3 years.About KoinBX:KoinBX is a centralized cryptocurrency exchange founded in India, operating successfully for over six years. We've grown steadily with a clear vision: to make crypto trading secure, simple, and accessible to users around the world.Our platform...

  • Senior Customer Support

    4 days ago

    Madurai, Tamil Nadu, India Aptean Full time ₹ 48,00,000 - ₹ 96,00,000 per year

    1. JOB IDENTIFICATIONAPTEAN JOB LEVEL: CAPTEAN JOB TITLE: Senior Support Engineer2. GENERAL JOB SUMMARYAptean is looking for a quality-focused Senior Support Consultant to join our Support team and learn our business from the ground up. The goal is to delight customers by providing timely resolution to their technical and application problems.3. SCOPEDirect...

  • Senior Customer support engineer

    4 days ago

    Madurai, Tamil Nadu, India Aptean Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    OverviewJob Title: Senior Customer SupportLocation: Madurai Aptean is changing. Our bespoke ERP solutions are transforming a huge range of global businesses, from food producers to manufacturers. In a world of generic enterprise software, we provide targeted solutions that bring together the very best technology and drive greater results. With over 3000...

  • Lead Customer support engineer

    4 days ago

    Madurai, Tamil Nadu, India Aptean Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    OverviewJob Title: Team Lead Customer SupportLocation: Madurai Aptean is changing. Our bespoke ERP solutions are transforming a huge range of global businesses, from food producers to manufacturers. In a world of generic enterprise software, we provide targeted solutions that bring together the very best technology and drive greater results. With over 3000...

  • Senior Customer support engineer

    4 days ago

    Madurai, Tamil Nadu, India Aptean Full time ₹ 5,976 - ₹ 72,000 per year

    India5976Employee Regular Full TimeJob DescriptionOverviewLocation: MaduraiAptean is changing. Our bespoke ERP solutions are transforming a huge range of global businesses, from food producers to manufacturers. In a world of generic enterprise software, we provide targeted solutions that bring together the very best technology and drive greater results. With...

  • Lead Customer support engineer

    13 hours ago

    Madurai, Tamil Nadu, India Aptean Full time ₹ 5,974 - ₹ 1,20,000 per year

    India5974Employee Regular Full TimeJob DescriptionOverviewLocation: MaduraiAptean is changing. Our bespoke ERP solutions are transforming a huge range of global businesses, from food producers to manufacturers. In a world of generic enterprise software, we provide targeted solutions that bring together the very best technology and drive greater results. With...

  • Team Lead,customer Support

    2 weeks ago

    Madurai, Tamil Nadu, India Aptean Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

    India5676Employee Regular Full TimeJob DescriptionOverviewJOB DESCRIPTION:1. JOB IDENTIFICATIONAPTEAN JOB TABLE: Team Lead, SREAPTEAN JOB LEVEL: DAPTEANREPORTS TOFull line: Soundar ArunachallamDotted line:2. GENERAL JOB SUMMARYWe are looking for a Team Lead – Customer Experience Support to provide hands-on guidance to a team of 7 support engineers working...