Production Support Engineer

3 hours ago

Chennai Tamil Nadu India, Tamil Nadu Tonik Full time

We are seeking a dedicated and skilled Digital Production Support Engineer to ensure the stability, availability, and performance of our digital banking systems. This role demands a high level of responsibility, with a focus on managing critical application support, sometimes requiring extended off-hours work to maintain system uptime and meet business needs. You will be integral to bridging technical teams and business stakeholders while driving continuous improvements in system performance and reliability.


Responsibilities :

  1. Lead and manage the L2/L3 production support team to resolve issues and maintain system reliability.
  2. Provide high-availability application support, ensuring 24/7 uptime for critical systems, with readiness to extend work hours during urgent situations.
  3. Facilitate coordination between Operations, Product, Finance, and IT teams.
  4. Manage digital banking systems, including mobile banking platforms, API management, Core Banking, Card Management, and AML systems.
  5. Prepare, optimize, and execute SQL queries for enhanced database performance and system functionality. Generate and distribute critical reports for stakeholders.
  6. Monitor and optimize application performance using advanced monitoring tools (e.g., CloudWatch, Datadog).
  7. Work within a cloud-based environment (AWS preferred) to ensure robust and scalable infrastructure.
  8. Establish and implement ITIL best practices for effective production support management.



Qualifications :

  • 3-6 Years of proven experience with SQL query preparation and database management.
  • Strong knowledge of digital banking systems and cloud environments (AWS preferred).
  • Hands-on experience with monitoring tools such as CloudWatch, Datadog, or similar.
  • Familiarity with Core Banking, Card Management, and AML systems.
  • Availability to support high-responsibility applications, including readiness for off-hour work during critical situations.
  • Experience in implementing ITIL best practices.
  • Excellent problem-solving, communication and coordination skills.


  • MES Production Support

    3 hours ago

    Chennai, Tamil Nadu, India, Tamil Nadu Alp Consulting Ltd. Full time

    Experience:4-7yearsLocation: ChennaiRole: MES Factory L2 Production SupportMode of working: HybridLevel 2 Support Engineers are responsible for post-deployment troubleshooting, root cause analysis, and technical coordination when factory operation solutions encounter issues in production environments.What a typical day looks like:1. MES / Factory...

  • Product Support Engineer

    3 days ago

    Chennai, Tamil Nadu, India Hexnode Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About Mitsogo | HexnodeMitsogo is a global organization that highly values the contributions of each employee. Our ability toattract top talent is a testament to our commitment to fostering a sense of belonging for everyone.We recognize the rapid evolution of technology and society that impacts our industry, and weprioritize equipping our employees with...

  • Production Support

    3 days ago

    Chennai, Tamil Nadu, India 585dd34a-01eb-4dca-8bf9-1a6d9689e2d6 Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    We are looking for a motivated Production Support Engineer with hands-on exposure in application support and troubleshooting. The ideal candidate should be proactive in monitoring production systems, resolving incidents, coordinating with internal teams, and ensuring smooth functioning of business-critical applications.Looking for immediate joiners from...

  • Product Engineering Manager

    4 hours ago

    Thanjavur, Tamil Nadu, India, Tamil Nadu Yali Aerospace Full time

    Product Engineering Manager Location: Thanjavur (On-Site) | Full-time Experience: Minimum 4–6 years in UAV / Aerospace / Hardware product development Reports To: CTO / CEO Manages: Product Design & Development, UAV Electronics, Software & Integration teams Role OverviewWe are looking for a highly skilled Product Engineering Manager to lead and manage the...

  • Vice President Product Engineering

    4 hours ago

    Chennai, Tamil Nadu, India, Tamil Nadu Intellect Design Arena Ltd Full time

    Position SummaryWe are seeking an seasoned Engineering Leader with deep technical expertise, proven experience in solution architecture, and a track record of successfully delivering complex software products to production at scale.Key ResponsibilitiesStrategic Leadership:Lead cross-functional collaboration between engineering, product, and business...

  • Sales Engineer and Product Manager

    3 hours ago

    Chennai, Tamil Nadu, India, Tamil Nadu Krish electro tech technologies Private Limited Full time

    Company DescriptionDistributor of industrial electronics and electro mechanical components. Role Description This is a full-time on-site role for a Sales Engineer at Krish electro tech technologies Private Limited located in Chennai. The Sales Engineer will be responsible for providing technical support, communicating with clients, driving sales, and...

  • Opswat Support Engineer

    3 hours ago

    Chennai, Tamil Nadu, India, Tamil Nadu Tata Consultancy Services Full time

    Dear Candidate Tata Consultancy is hiring for Opswat Role: Opswat Support EngineerExperience: 6-10 YearsLocation: PAN INDIAJob Summary:A skilled and detail-oriented Security Engineer with hands-on experience in deploying, configuring, and managing OPSWAT MetaDefender Storage Security. In this role, he will be responsible for securing enterprise IT-OT File...

  • Customer Support Analyst

    4 hours ago

    Chennai, Tamil Nadu, India, Tamil Nadu CYGNVS Full time

    Role-Customer Support AnalystLocation-Chennai (Hybrid)Exp-3 + yrsCYGNVS is a purpose-built, first-of-its-kind guided cyber crisis platform designed to allow users toprepare for, practice for and respond to cyber incidents with confidence. Founded in 2020, theinnovative start-up has not only discovered product-market fit but is also embarking on an exciting...

  • Product Support Trainee

    5 days ago

    Chennai, Tamil Nadu, India Digival IT Solutions Full time ₹ 96,000 - ₹ 1,44,000 per year

    We are looking for a proactive and detail-oriented Product Support Intern to join our team. This role is ideal for someone who is passionate about technology, enjoys problem-solving, and wants to gain hands-on experience supporting users and improving product quality.Key ResponsibilitiesProvide first-level support to users by addressing product-related...

  • L2 Desktop Support Engineer

    2 weeks ago

    Chennai, Tamil Nadu, India TRDFIN Support Services Pvt Ltd Full time ₹ 2,04,000 - ₹ 2,40,000 per year

    Job Role:L2 - Desktop Support EngineerExperience :1 yearsBudget :17k to 20k as a take homeLocation:Chennai / GurugramFlexible to work in rotational shift with 5 days workingRoles and Responsibilities:-Hands on experience in Active Directory- user id (Addition / Deletion / Disable)-OS installation and in Bit locker encryption Assembling-Hardware upgradation...