Technical Delivery Manager

Job Title: Technical Delivery Manager

Location: Bangalore / Hyderabad

Reporting To: [Specify Title - e.g., Head of Product or VP of Engineering]

Role Overview

The Engineering Delivery Lead is a high-impact, non-technical leadership role critical to bridging product strategy with execution reality. You will be the single point of accountability for the consistent, disciplined, and predictable delivery of the engineering roadmap. This role requires exceptional communication skills to align teams in India with stakeholders in the UK, focusing on instilling a culture of ownership, professional accountability, and execution excellence, rather than technical mentorship.

Key Responsibilities

1. Strong Communication & Team Leadership (Non-Technical Mentoring)

• Serve as the primary communication bridge between the India engineering team and UK stakeholders, translating technical status into business context and vice versa.
• Instill discipline, accountability, and structured execution practices within the team, focusing on delivery habits, ownership of tasks, and meeting external commitments.
• Provide non-technical mentoring and guidance on team process, professional behavior, effective risk management, and execution excellence. This is explicitly not a coding mentor role.
• Build deep trust and transparency, proactively identifying and raising risks and solutions to leadership, rather than waiting for issues to be escalated from above.

2. Roadmap Ownership & Timeline Accountability

• Translate high-level product vision and strategic goals into a clear, actionable engineering roadmap, defining realistic milestones, dependencies, and resource requirements.
• Own and enforce team adherence to timelines, proactively identifying and managing scope creep, and escalating timeline risks early with clear, data-driven evidence.
• Collaborate closely with leadership and Product Managers to ensure an appropriate balance is maintained between new feature development, essential maintenance, and technical debt resolution.

3. Resource Utilization & Delivery Reporting

• Actively track and monitor team utilization and workload balance, identifying potential underutilization, bottlenecks, or resource constraints before they negatively impact delivery schedules.
• Establish and maintain clear, concise, and visible delivery reporting, leveraging tools like Git (or equivalent source control/project management tools) to provide transparency without resorting to micro-management.
• Define and utilize key metrics to continuously measure sprint health, team velocity, predictability, and adherence to Service Level Agreements (SLAs).

4. Support & Maintenance Framework Setup

• Design, document, and implement robust post-go-live support structures, including triage workflows, clear escalation paths, and defined SLA targets for different severity levels.
• Ensure that all customer issues and production incidents are handled professionally, promptly, and within defined SLAs, without derailing critical, ongoing development work.
• Establish and maintain repeatable, documented processes for bug fixes, structured enhancement requests, and proactive resolution of accumulated technical debt.

5. Stakeholder & Multi-Team Coordination

• Develop a deep understanding of the complex relationships and dependencies between different teams.
• Align and manage expectations across a diverse set of technical and non-technical stakeholders in multiple regions.
• Act as the single point of accountability for all delivery communication flowing between engineering, product management, and executive leadership.
• Vendor Coordination - Need to Manage external dependencies (vendors, third-party APIs).
• Risk Management Framework – Proactively mitigate risk (absence management, succession planning, key dependency assumptions in roadmap planning)

Required Qualifications

• 8+ years of experience in a Technical Program Management, Engineering Manager, or Delivery Lead role, preferably within a fast-paced software development environment.
• Exceptional verbal and written English communication skills, with proven ability to lead international and cross-cultural communication.
• Demonstrated expertise in Agile methodologies (Scrum/Kanban) and in driving large, complex projects to completion on tight deadlines.
• Strong analytical skills with the ability to define, track, and report on key delivery and operational metrics (e.g., velocity, lead time, utilization).
• Proven ability to coach teams on professional behaviors, organizational discipline, and accountability.
• Experience in designing operational frameworks for production support, incident management, and maintenance prioritization.
• Bachelor’s degree in a relevant field (or equivalent professional experience).