Service Now

5 hours ago

Bengaluru Karnataka India, Karnataka Tata Consultancy Services Full time

TCS Hiring for ServiceNow


Experience Range : 04 To 15 years

Job Location : Pan India



JOB DESCRIPTION


Key Responsibilities:


1) Solution Design and Architecture:

  • Lead the design and architecture of ServiceNow solutions, including integrations, that meet client needs and industry best practices.
  • Develop comprehensive architectural plans that align with business objectives and leverage the full capabilities of the ServiceNow platform.


2) Implementation and Integration:

  • Oversee the implementation of ServiceNow modules, ensuring seamless integration with existing systems and processes.
  • Configure and customize ServiceNow applications, including ITOM, Catalog Items, UI Scripts, and ACLs, to meet specific client requirements.


3) Technical Leadership:

  • Provide expert guidance and technical leadership to development and implementation teams throughout project lifecycles.
  • Ensure adherence to best practices in ServiceNow development, security, and performance optimization.


4) Stakeholder Collaboration:

  • Engage with clients and internal stakeholders to gather requirements, provide updates, and ensure alignment of solutions with business needs.
  • Serve as a trusted advisor on ServiceNow capabilities and best practices.


5) Continuous Improvement:

  • Stay updated with the latest developments in the ServiceNow platform and related technologies.
  • Identify opportunities for process improvements and implement solutions to enhance system efficiency and effectiveness.


Required Technical Skills:


1) ServiceNow Expertise:

  • In-depth knowledge of ServiceNow development, architecture, and administration.
  • Proficiency in ITOM, Catalog Item configuration, UI Scripting, and Access Control Lists (ACLs).


2) Integration and Customization:

  • Experience with integrating ServiceNow with other enterprise systems.
  • Ability to design and implement custom solutions to extend the platform’s capabilities.


3) Technical Proficiency:

  • Strong understanding of IT service management (ITSM) and IT operations management (ITOM) processes.
  • Familiarity with ITIL frameworks and best practices.



Minimum Qualification:

15 years of full-time education

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