Warehousing Head

Purpose

• To manage company's Operations relating to Warehousing & Client Management.
• To frame & implement the strategy for growth of the Company.
• To support new business opportunities and to ensure that team is capable of growing in scale and complexity to meet our customer's requirements.
• To ensure compliance with legal requirements for its operations.

Key Tasks, Accountabilities And Responsibilities

• Retaining and growing current business
• Ensuring the safety, culture, welfare, recruitment, succession of employees
• Conduct KPI & SLA Review with customers
• Manage and deliver customer focused service & higher customer satisfaction ratings
• Driving and improving performance of operation
• Establish internal controls to build a efficient Develop and maintain strong partnerships and relations with customers
• Meet with customers frequently to understand customer expectations and fulfil their requirements
• Present and sell proposal/ idea to convince customers
• Investigate and review key customers supply chain needs and identify where company can best apply value
• Create cost and operations simulation models for major new business opportunities
• Manage the budget and be responsible for customer accounts
• Liaise at the appropriate level to ensure customer retention, development and growth of new business
• Support with strategic business activities, development of business plans and strategies for company and the implementation of these plans

Stakeholder

• Work with Business Development to support the achievement of growth targets
• Maintain links with the industry and appraise potential acquisition targets
• Establish relationships with key decision makers and influencers in target accounts
• Collaborate with the other functions and business's eg HR, IT, Finance, Marketing to achieve common outcomes
• Handle high-level managerial responsibilities for the sectors, including: conferring with and representing the sectors in country management meetings, regional offices, various government agencies, and the public
• Manage multiple vendors to ensure we are maximizing on cost and performance.
• Maintain long-term and stable relationships with vendors.
• Undertake Quarterly Business Reviews with key suppliers using a scorecard to provide feedback and track progress

Process

• Oversee all customer accounts to ensure that his/her management teams provide smooth logistics operations and stay within the budget
• Ensure that there are means for monitoring and evaluating operations and cost effectiveness
• Produce a management structure for the respective sites which clearly outlines responsibilities and accountabilities
• Develop and direct the implementation of goals, objectives, policies, procedures, and work standards
• Contribute to the overall quality of the service by developing, reviewing, and implementing policies and procedures to meet quality requirements, customer needs and the company mission
• Review and evaluate program and service deliveries
• Oversee preparation of periodic and managerial reports
• Responsible for the management of the entire operation of all customer account

Financial

• Manage the budget of the business and responsible for the delivery of the P&L
• Create a P&L for operations and develop a robust budgeting process
• Drive continuous GP improvement and meet profit target
• Administer and monitor budgets and expenditures, including staffing and operational needs
• Ensure regular, timely and accurate reporting of service, cost and quality KPI
• Ensure operating teams meet contractual commitments for service, cost and reporting
• Ensure the site meets its productivity and quality targets within open and closed book Make directional and high-level managerial decisions and recommendations in order to achieve business and financial results
• Review operational issues and develop solutions to enhance operations
• Take critical decisions and makes recommendations in order to achieve operational and cost effective results
• Manage the service, quality and cost performance of key suppliers of transport services through a comprehensive carrier management programme
• Ensure effective use of resources within approved budget
• Prioritizes and allocates available resources
• Ensure oversight of necessary corrective and preventive action decks
• Make recommendations for improvements and ensures maximum effective service delivery
• Lead continuous improvement initiatives that result in cost savings and/or an increase in customer satisfaction
• Standardise KPI reporting across operations
• Identify where the services to customers should be improved, then develop and implement initiatives and processes for warehouse management
• Promote and enforce compliance with prevailing legal and statutory requirements
• Maintenance of operating licence

Project Management

• Provide leadership support to his/her management teams
• Promote core values and act as a role model to his/her management team and wider group
• Develop IKOs/KPIs with team members and monitor individual performance and provide constructive feedback
• Responsible for developing staff in all warehouse operations to be competent
• Identification of development and training needs in order to maximize individual/team contribution
• Develop robust resourcing/ sucession planning
• Provide coaching and development of all staff within the department to facilitate personal growth
• To support the cultural developments for the site, engaging the teams and fostering an environment of trust and respect at all levels
• Ensure safe working practices are followed
• Participate in safety committees and allows and supports staff to participate in safety committees as required
• Ensure that the employees comply with the rules, regulations, instructions, orders or measures relating to work safety
• Conduct Hazard Analysis with Safety Committees and train the employees in potentially hazardous work practices
• Comply with company OHS policy and procedures
• Ensure the conduct of annual drills of emergency and evacuation as required by the law or company policy
• Responsible for all issues relating to Health & Safety and the Environment

Functional Experience

• Minimum 08 years experience preferably in the Supply Chain Industry and/or with MNCs.

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