Customer Success Manager/ Key Account Manager

3 days ago

Delhi India, India Restroworks Full time

Job Description


If you are someone who picks up customer calls anytime anywhere. Be a partner to your key accounts in their good, bad and ugly times. Juggle between various teams to get stuff done.


Customer satisfaction is your top priority. Doing the difficult job of saying no to customer requests while fully aligned with splicing their key problem requires product and domain knowledge as well as conviction. Empathy and understanding that any issue hampering operations needs to be resolved on time. You don’t mind stepping into the support team’s shoes and helping the customer if need be. Good account managers run business, great ones build further, we expect you to get new logos through customer references. Good writing skills as documenting MoM is important. Conducting MBR/QBR’s is a vital part of the role, mind of a project manager and heart of customer relations. Frequent travelling/customer onsite visits is our bloodline. Opportunity to be a part of some of the largest F&B events globally. When you do all of the above, upsell and cross sell become a part of the play for our as well as our customer’s growth. You will be a jack of all trades, so that customer can reach out to you for anything and everything. Therefore constant learning and good product knowledge is imperative.


Responsibilities


● Build relationships with senior stakeholders and manage account planning

● Identify and prioritize accounts based on outstanding issues, growth opportunity, strategic value and renewal timeframe

● Advise clients on the most effective ways to use the products

● Ensure high customer satisfaction scores(NPS), manage customer health status and adherence to tickets SLAs

● Through collaboration with Product/Tech teams, provide consulting services for a specific set of customers and maximize their ROI.Increase renewal rates and reduce churn

● Identify and build up-selling and cross-selling opportunities within your existing accounts and, taking EBR’s on an annual basis

● Work collaboratively with various internal teams/individuals for the best interest of the customer (engineering, sales, etc.)


Requirements


● Good verbal and written communication skills

● Good analytics and reporting skills

● Good negotiations and retention skills

● Ability to multitask, work in a fast-paced environment

● Have a high-level attention to detail

● Ability to work independently and to partner with others to promote an environment of teamwork


Benefits


● Get your hands on one of the best restaurant SaaS products

● Work with 25,000+ happy brands in 50 countries

● Be a part of a small & friendly team of marketers

● Open and transparent work culture

  • Customer Success Manager

    2 weeks ago

    Delhi, India, India TLC DigiTech Pvt. Ltd. Full time

    Role OverviewLead – Customer Success will be responsible for driving strong client relationships, identifying new growth opportunities within existing accounts and ensuring successful roll out and adoption of TLC’s products and services. The role demands a strategic, consultative and execution focused professional who can collaborate closely with cross...

  • Key Account Manager

    7 days ago

    Delhi, India, India Sonata Software Full time

    The ideal candidate is a passionate, self-motivated, and detail-oriented team player who is committed to the success of our customers. You will focus on growing and developing existing clients, as well as generating new business by identifying, implementing and executing new strategies. ResponsibilitiesOperate as the primary point of contact for key account...

  • Key Account Manager

    5 days ago

    Delhi, India, India Peergrowth India Full time

    We are seeking a dynamic and results-oriented Key Account Manager for our client, a leading FMCG company. The role focuses on managing and developing strategic accounts in the modern trade segment, driving growth, execution excellence, and long-term partnerships.Key Responsibilities:Develop new business opportunities within assigned accounts and...

  • Key Account Manager

    1 week ago

    Delhi, India, India Talent Sutra Full time

    About the RoleWe are seeking a dynamic and client-focused Key Account Manager (KAM) to join our F&B consulting practice. The ideal candidate will build long-term relationships with clients in the food and beverage ecosystem—restaurants, cloud kitchens, QSR chains, hotels, catering companies, food manufacturers, and distributors.This role involves driving...

  • Key Account Manager

    2 weeks ago

    Delhi, India, India Hireginie Full time

    Our Client: Company is (founded in 2020) is an industry leading, first of its kind in India, digital healthcare data platform and exchange, infused with AI/ML capabilities delivering solutions to stakeholders in all segments of the healthcare sector.Job Title: Key Account Manager - Provider BusinessEducation: Bachelor's degree in Healthcare, Business, or...

  • Key Account Manager

    1 day ago

    Delhi, India, India Hireginie Full time

    Our Client: Company is (founded in 2020) is an industry leading, first of its kind in India, digital healthcare data platform and exchange, infused with AI/ML capabilities delivering solutions to stakeholders in all segments of the healthcare sector. Job Title: Key Account Manager - Provider BusinessEducation: Bachelor's degree in Healthcare, Business, or...

  • Key Account Manager

    5 days ago

    Delhi, India, India Soudal India Full time

    POSITION PURPOSE:To manage and grow business from key accounts by developing strong relationships, understanding customer needs, and offering suitable Soudal adhesive & sealant product solutions. The role focuses on achieving sales targets, driving revenue growth, and increasing market penetration in assigned territory.DUTIES AND RESPONSIBILITIES: Identify,...

  • Key Account Manager

    7 days ago

    Delhi, India, India Hireginie Full time

    Key Account Manager - Provider BusinessOur Client: Company is (founded in 2020) is an industry leading, first of its kind in India, digital healthcare data platform and exchange, infused with AI/ML capabilities delivering solutions to stakeholders in all segments of the healthcare sector.Job Title: Key Account Manager - Provider BusinessEducation: Bachelor's...

  • Key Account Manager-West

    2 weeks ago

    Delhi, India, India SOFAR Full time

    Position Key Accounts ManagerWork Experience: 10-15 Years preferredLocation: Regional (West region)Education: B.E Electrical or Electronics preferably with MBAIndustry Type: Solar/ Power/EnergyFunctional Area: Sales, BDJob DescriptionThe candidate will be responsible for:- * Product introduction & launch for Solar Grid Tie Inverters & Hybrid Inverters*...

  • Key Account Manager

    5 days ago

    Delhi, India, India Hireginie Full time

    Our Client: Is a leading fintech platform transforming the way new-age Indians manage their finances. By leveraging technology, we offer smarter, faster, and more convenient financial solutions. With over ₹1000 crore in monthly investments and 2 million+ transactions, we hold a significant share of the online investment market.Job Title: Key Account...