
Team Leader
2 days ago
Job Summary:
We are seeking an experienced Team Leader to manage a team of healthcare process associates supporting our US healthcare clients. The ideal candidate will have a strong background in RCM (Revenue Cycle Management), medical billing, claims processing, or provider/payer operations, with proven ability to lead, motivate, and manage performance in a high-volume BPS environment.
Key Responsibilities:
- Lead, mentor, and manage a team of 10–20 associates handling US healthcare processes (Billing, AR, Claims, or Denials).
- Monitor daily performance metrics — productivity, accuracy, and turnaround time — ensuring SLA adherence.
- Conduct daily huddles, reviews, and performance feedback sessions to drive quality and operational excellence.
- Coordinate workflow distribution, manage queue volumes, and address escalations effectively.
- Ensure compliance with client SOPs, HIPAA regulations, and internal audit standards.
- Identify training needs and implement upskilling initiatives to enhance team performance.
- Collaborate with Quality, Training, and MIS teams for process improvements and efficiency initiatives.
- Provide regular reports and dashboards on team performance, attendance, and overall process health.
- Support client calls, business reviews, and ensure strong stakeholder communication.
Required Skills & Qualifications:
- Graduate in any discipline (preferably Life Science, Commerce, or Healthcare-related).
- Minimum 4 years of total experience in US Healthcare BPS, with at least 1 year as a Team Leader or SME.
- Hands-on exposure to RCM processes such as Billing, AR Follow-up, Denials, Cash Posting, or Claims Adjudication.
- Strong understanding of HIPAA compliance and quality frameworks.
- Excellent communication, analytical, and people management skills.
- Proficient in MS Excel and report generation.
- Flexible to work in night shifts supporting US clients.
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